General Manager

CSM COMPANIES INC GROUP•Sheffield, OH

2d•Onsite

About The Position

CSM Kenworth in Cleveland is seeking a General Manager to oversee its Branch location. This full-time management position requires an individual with extensive experience in heavy-duty truck sales and a proven supervisory background, coupled with strong leadership and effective communication skills. The General Manager will be responsible for maintaining high customer satisfaction, achieving sales and profit targets for new and used trucks, and fostering communication across all departments. This role offers an opportunity to join a progressive and growing dealer group.

Requirements

Minimum of 10 years of experience in the heavy-duty transportation industry
At least 5 years in a supervisory role
Demonstrated written and verbal communication skills
Management skills to include strategic plan development, decision making abilities and program implementation
Supervisory skills to include the ability to coach, train and motivate subordinates to reach established department goals
Ability to demonstrate or display extensive product knowledge to customer and sales staff to assist with purchase decisions
Ability to prioritize and process multiple projects simultaneously
Ability to establish and meet standards and deadlines for self and others
Basic computer skills
Ability to obtain a Valid Commercial Driver’s License with a good driving record

Nice To Haves

Two or four year technical degree preferred

Responsibilities

Overall responsibility for the Branch location, including maintaining a high level of overall customer satisfaction with the dealership
Establishes and meets new and used truck sales and profit targets
Fosters effective and timely communication between all Branch departments
Hires and trains a new and used sales force adequate to meet Branch sales and profit goals
Handles all sales activities for designated "House" accounts
Markets trucks aggressively throughout the Branch's assigned territory
Evaluates truck sales departments’ performance against target goals and standards and takes appropriate corrective action
Analyzes the truck market and develops and/or revises current sales and marketing plan to capitalize on current conditions
Establishes and fosters relationships with key outside businesses to include PACCAR, financial institutions, and vendors
Assigns and manages truck sales territories in a manner which is consistent with company goals and policies while best utilizing both company and personnel resources
Addresses and handles personnel issues for the Truck Sales Department to include the Performance Appraisal program, Performance Improvement Plans and dictates disciplinary action as needed
Facilitates customer relations by addressing all customer concerns and mediating a solution between all parties involved
Schedules and facilitates weekly meetings with the new and used truck department managers and staff
Coordinates with the factory regarding new truck orders on behalf of Branch truck operations and informs sales staff and customers as appropriate
Reviews and approves all new truck sales deals and authorizes credits and chargebacks as appropriate
Examines and approves all F&I contracts to ensure profitability of sale and effective utilization of program by sales staff
Follows up and collects vendor credits and allowances in a timely manner
Trains and appraises sales staff to ensure acceptable productivity and adherence to company goals and policies
Serves as Team Leader for the Branch Operating Team with final authority on all team operating decisions
Provides management information to the Executive Committee as it pertains to Branch operations, including truck sales forecasts and market trends
Establishes financial and operating objectives for new and used truck sales in the Branch
Prepares operating and capital budgets for the Branch Truck Sales department, reviews on a regular basis and takes corrective action as needed
Interviews and hires new and used sales staff and makes recommendation to Executive Committee on the hiring of department managers