General Manager

Community Choice Financial Family of Brands•McAllen, TX

8h•Onsite

About The Position

The General Manager at TitleMax in McAllen, Texas, leads store operations and team performance while helping customers access financial solutions. The role is responsible for growing revenue, maintaining compliance, delivering excellent customer service, and building brand loyalty. The General Manager coaches and develops employees and works in a fast-paced, customer-focused environment. The position pays $19.25 per hour and is eligible for performance bonuses. It requires a full-time schedule of at least 40 hours per week, regular in-person attendance, and weekend work.

Requirements

High school diploma or equivalent.
At least two years of experience with proven success in a supervisory or leadership role in retail, finance, service, or a related industry.
Leadership-level operations experience.
Excellent verbal and written communication skills.
Proficiency using phones, point-of-sale systems, Microsoft Office, and other systems.
Valid driver’s license, auto insurance, and personal vehicle for use during the workday; mileage is compensated.
At least 18 years of age (19 in Alabama).
Ability to pass a background check, conducted and considered in accordance with applicable law.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Manage overall store performance to meet or exceed company performance standards.
Coach, lead, and develop team members, including training on systems, company standards, account management, collections, job duties, and performance reports.
Lead local marketing, business-to-business partnerships, referrals, and community and in-store events to grow revenue.
Examine, evaluate, and process loan and pawn applications and other transactions, assessing risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations.
Participate in audits and compliance reviews as directed by the corporate office or District Manager.
Supervise office security, cash management, and loss prevention; verify and document cash overages and shortages, vault activity, inventory, deposits, and expenses.
Conduct opening and closing procedures and train staff in keyholder duties.
Participate in employee selection, review, hiring, and retention.
Develop work schedules based on budget, workload, and store needs, and ensure appropriate staffing.
Handle complex customer situations with integrity and professionalism.
Monitor and maintain the store’s interior and exterior appearance, address basic facility needs, schedule maintenance, oversee the planogram, and ensure promotional materials are displayed properly.
Perform duties outside the office when applicable, including vehicle appraisals, store errands, and external marketing.
Work efficiently in a fast-paced, changing environment and manage multiple challenging tasks to meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time work schedule with regular in-person attendance, including weekends, and at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s brands.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace access to nationwide and local retailer discounts.
Paid time off, starting at 12 days in the first year and increasing over time.
Business-casual dress code that includes jeans and sneakers.
Performance bonuses.