General Manager | Camden Music Row/Gulch

Camden•Nashville, IN

13h

About The Position

The General Manager is responsible for the financial and sales performance, people function, and overall success of an assigned multifamily portfolio consisting of two or more communities and/or complex, high-NOI communities. Under the direction of a District or Regional Manager, the General Manager directs onsite teams and is accountable for business results, with emphasis on customer service, employee performance and development, and corporate initiatives. The role directly supervises Operations and Sales Managers and indirectly supervises sales and maintenance teams. The General Manager leads and develops high-performing teams, promotes Camden culture, and uses industry knowledge and strategic decision-making to maximize income, occupancy, and net operating income (NOI). The position entails budget and performance management, sales and revenue strategy, market analysis, resident relations, and oversight of maintenance and capital improvements. It also includes supervisory duties such as hiring, training, coaching, performance management, salary administration, disciplinary counseling, and termination. The work takes place in a typical office setting with regular community tours and exposure to outdoor conditions. It involves mobility, periodic automobile travel, possible airline and overnight travel, and long or irregular hours, including weekends and holidays.

Requirements

Residential property management leasing experience is required.
Ability to meet and exceed sales and customer service objectives.
Positive attitude, strong work ethic, and ability to lead and motivate others.
Ability to maintain a professional demeanor in high-stress situations.
Self-motivation and ability to take initiative without instruction.
Ability to work a varied schedule, including weekends and holidays as required.
Proficiency in Microsoft Office Suite, including Teams, Word, Excel, and Outlook.
Professional written and verbal communication skills.
Ability to perform the essential functions of the position, with or without reasonable accommodations.
Mobility to tour, show, and inspect apartments, including climbing stairs; repetitive hand-wrist motion for computer use and writing.
Ability to handle stressful, urgent, novel, and diverse work situations on a daily basis.
Emotional stability and personal maturity.
Ability to work long hours and irregular schedules, including weekends.
Ability to travel periodically by automobile and potentially by airline, including out-of-town and overnight trips.
Reliable attendance and punctuality.

Nice To Haves

Supervisory experience preferred.

Responsibilities

Oversee the overall operation and success of the assigned multifamily portfolio, meeting goals for customer sentiment, occupancy, resident retention, NOI, expenses, and other performance expectations.
Make strategic pricing decisions for new leases and renewals based on occupancy, preleased status, historical patterns, and other relevant factors.
Collaborate with support departments to improve sales, revenue, marketing, leasing, occupancy, and resident retention.
Support implementation of Camden initiatives and promote consistency and team buy-in.
Compile, evaluate, and analyze data to manage community budgets and adjust plans based on progress toward objectives and company goals.
Analyze market trends and competition to strengthen market performance and maintain top-tier positioning among REITs and submarket peers.
Oversee community maintenance, facilities management, vendor relationships, and capital improvements to preserve asset integrity and market position.
Serve as an escalation point for resident relations issues.
Hold self and others accountable for measurable results, including financial and occupancy goals, revenue maximization, expense control, and asset value.
Develop and manage a high-performing team through a trusting work environment, cooperation, recognition, coaching, and support for career goals.
Promote employee engagement and conduct weekly check-ins.
Perform supervisory duties including hiring, training, coaching, performance management, salary administration, disciplinary counseling, and termination; guide Operations and Sales Managers in these matters and maintain an open-door policy for employee concerns.
Allocate resources across communities according to business needs, including scheduling team members to work at multiple communities.
Use and teach available technology and tools, including dashboards and software, to assess budget variances, enhance revenue and occupancy, control expenses, and implement strategies.
Tour, show, and inspect apartments daily.
Travel by automobile for work-related activities and, when required, travel by air or take out-of-town or overnight trips.