Assistant Branch Manager - Assembly Row

Cambridge Savings Bank•Somerville, MA

5d•Onsite

About The Position

At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are committed to exceeding expectations and having a strong commitment to diversity. As an Assistant Branch Manager, you will work closely with your Branch Manager to lead and inspire a team focused on driving performance, delivering exceptional customer experience, and maintaining a positive work environment. Your leadership will foster a collaborative culture that values teamwork and partnerships with internal departments to ensure a seamless experience for our customers. By leveraging innovative banking solutions, offering outstanding service, and continuously deepening our relationships with both consumer and business customers, you will be instrumental in upholding our brand promise: treating every customer as if they were our only customer.

Requirements

3 plus years of customer service experience with proven record of sales success
Strong attention to detail.
Ability to work independently, take accountability for actions, manage competing priorities, and make quick, high-quality decisions.
Strong leadership, communication, and interpersonal skills, with the ability to interact with diverse groups.
Ability to travel to and work at other branches, as needed.
Plays a role in shaping team culture, collaboration and engagement.

Nice To Haves

Associates degree preferred.
1 to 3 + years of management experience preferred.

Responsibilities

In collaboration with the Branch Manager, develop strategies to lead the team to achieve and/or exceed organizational goals.
Consistently demonstrate and lead the team to deliver outstanding customer experience and create an environment that encourages the team to deepen the customer relationship and find solutions.
In collaboration with the Branch Manager, create an operationally strong environment in the branch, ensuring adherence to policies and procedures and risk/audit expectations.
Foster a respectful work environment and further a culture of inclusion by building connections using the tools of listening, compassion and understanding.
Active participation in team and peer group meetings.
Actively engage with the community and encourage volunteerism.
Perform additional duties as required.