General Manager

SSA Group•Boca Raton, FL

13d

About The Position

The General Manager oversees retail operations and serves as the liaison between SSA Group and its client, maintaining strong client relationships and customer satisfaction. The role oversees the Retail Operations Manager, Unit Controller, and employee team, ensuring retail functions meet or exceed expectations. The General Manager supports a memorable guest experience, administers the client contract with professional discretion, leads senior staff meetings and manager training, and supports progressive discipline processes. The position is responsible for meeting fiscal deadlines, reviewing account invoices, maintaining relationships with client personnel, attending client meetings, and providing reports on cash reconciliation, flash reporting, item analysis, inventory, and payroll percentages. It also contributes to long-range retail program planning and ensures operations comply with applicable laws and company policies. The General Manager promotes inclusion, belonging, sustainability, conservation, and community engagement. The role requires strong communication, leadership, financial management, merchandising, planning, analytical, and problem-solving abilities, along with flexibility to work varied hours, including nights, weekends, and holidays as needed. This is a full-time, exempt position.

Requirements

Strong interpersonal and communication skills, including the ability to communicate with clients and headquarters personnel.
Proven leadership skills, including team building and development and fostering partnerships.
Exceptional problem-solving and decision-making skills, with the ability to stay organized.
Demonstrated financial management, merchandising, analytical, planning, and leadership skills.
Ability to remain flexible in a fast-paced environment.
Computer knowledge and skills for basic office functions.
Ability to work varied hours and days, including nights, weekends, and holidays as needed.
Strong experience with retail gifts, financial statements, building projects, contract and client management, personnel management and development, communication, and computer skills.
Must be 18 or older.

Nice To Haves

Two to five years of retail management experience in cultural, iconic, amusement, or museum attractions is preferred.

Responsibilities

Serve as liaison between SSA Group and the client, maintaining strong relationships and client and customer satisfaction.
Oversee the Retail Operations Manager, Unit Controller, and employee team; ensure retail functions and oversight meet or exceed expectations.
Perform the steps of 452 Hospitality to support a memorable experience for guests and clients.
Maintain knowledge of and implement the contract between SSA Group and the client with professional discretion.
Host meetings for senior staff and conduct training sessions as needed to ensure managers are properly trained.
Support progressive discipline documentation through ongoing work with the management team and staff.
Ensure fiscal deadlines to headquarters are met and review invoices processed through the account for accuracy and timely handling.
Maintain relationships with the direct client report and client staff.
Attend client meetings and report to the Regional Manager(s) and District Manager monthly or as directed.
Provide reports to the Regional District Manager on cash reconciliation, flash reporting, item analysis, monthly inventory, and payroll percentages.
Participate in long-range planning for retail programs.
Manage operations in accordance with applicable local, state, and federal laws and uphold company policies and procedures.
Promote an inclusive and supportive approach within the brand team and across units; remove barriers and empower team members’ growth and opportunity.
Lead by example in sustainability and conservation efforts, and provide opportunities to teach unit staff about these efforts.
Engage with SSA and unit teams in community activities and giving-back opportunities.
Perform other tasks deemed necessary.

Benefits

$75 monthly cell phone stipend.
Bonus eligibility based on company performance and manager guidelines.
Flex Time Off with no accruals; employees are encouraged to schedule time off as needed within business scope.
Medical, dental, vision, life insurance, and other voluntary benefits for employees and their families; employee premiums apply.
401(k) program with a 15% company match, subject to eligibility requirements.
Employer-sponsored short-term and long-term disability benefits.
Paid parental leave for birthing parents, up to 6–8 weeks based on the birthing event.
Up to 120 hours of SSA paid leave for qualifying reasons, including parental bonding and serious family medical conditions.
Up to five days of paid bereavement leave.
On-demand pay access to a portion of earned wages before payday.
Meal plan and employee discounts where applicable.
Paid sick leave in accordance with applicable state and local laws.