General Manager

Chuze Fitness • Jacksonville, FL

13d

About The Position

The General Manager (GM) at Chuze Fitness leads club operations and is responsible for delivering excellent customer service, maintaining cleanliness, and fostering a positive club culture. The GM engages with guests and leads a team of approximately 20–30 employees through recruiting, onboarding, training, coaching, and performance management. The role includes working alongside operations staff, overseeing club functions such as the front desk, Kids Club, and Smoothie Bar where applicable, and partnering with district leadership and other departments.

The GM also manages member concerns, operational metrics, inventory, scheduling, reporting, and other administrative work. The position requires effective communication, attention to detail, sound judgment when resolving issues, and the ability to maintain uninterrupted club operations. The listed annual pay range is $57,520–$62,100.

Requirements

• Ability to read, write, and speak clearly in English.
• Ability to tour the club by walking and climbing stairs.
• Ability to bend, kneel, and perform repetitive arm movements.
• Ability to stand for long periods.
• Ability to perform repetitive phone work.
• Ability to type and operate a computer.
• Ability to lift at least 50 pounds.

Responsibilities

• Lead and train a team of 20–30 employees to deliver strong customer service, cleanliness, and club culture.
• Work alongside the team and perform the full scope of operations staff duties.
• Recruit and onboard talent, including conducting phone screens and in-person interviews.
• Oversee club functions, including front desk operations, Kids Club, and Smoothie Bar where applicable.
• Collaborate with the District Leadership Team on club operations.
• Manage member concerns and guide the team through difficult situations by determining appropriate actions and implementing improvement initiatives.
• Maintain proactive communication and understanding across departments, including fitness operations, maintenance, and troubleshooting processes.
• Act as an extension of the Human Resources department.
• Meet operational metrics related to labor management, turnover, sales, facilities management, and quality assurance.
• Develop direct reports through one-on-one conversations, performance reviews, and coaching documentation, up to and including termination.
• Oversee timely inventory orders and accurate inventory counts.
• Address and resolve emergent issues to support continuous club operations and minimize disruptions.
• Complete administrative tasks, including reporting, email management, and scheduling.
• Prepare and facilitate monthly team meetings with club department leaders and assistant manager(s).

Benefits

• Free Chuze membership and one free membership for a friend or family member.
• Free iChuze membership.
• Professional training and growth opportunities.
• Discounts on retail purchases, vendor products, and smoothies at applicable clubs.
• Personal device stipend.
• Team-building events and annual holiday parties.
• Medical, dental, vision, and other supplemental insurance.
• Paid vacation, sick time, and holidays.
• 401(k).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed