General Manager

Chipotle•Iowa City, IA

8d•Onsite

About The Position

Chipotle’s General Managers lead restaurant teams and oversee the restaurant’s people, guest experience, operations, and financial performance. They hire and develop employees, build a strong team culture, and manage the day-to-day business while upholding Chipotle’s standards for hospitality, food safety, operations, and compliance. The role includes developing leadership and restaurant operations skills while supporting Chipotle’s mission to make better food accessible to everyone. The position is performed in a fast-paced kitchen and customer-facing restaurant environment. It requires standing and walking around the restaurant for up to 10 hours a day, lifting up to 50 pounds (25 kilograms), working around varied temperatures, tasting and preparing food, and communicating with team members and customers. The schedule includes lunch, dinner, and weekend shifts to provide leadership across all hours of operation.

Requirements

Previous restaurant management experience.
Experience with scheduling, P&L management, food safety, sales forecasting, and recruiting.
Passion for hospitality and providing an excellent guest experience.
Friendly and enthusiastic attitude.
Genuine enthusiasm for developing people and leading others.
Ability to stand and walk around the restaurant for 10 hours a day.
Ability to lift 50 pounds (25 kilograms) and perform other physical activities necessary to complete the job responsibilities.
Ability to work around varied temperatures and taste and prepare food.
Strong communication with Chipotle team members and customers.

Nice To Haves

Creative approach to marketing and driving sales, such as through fundraisers and community engagement.

Responsibilities

Uphold high standards of hospitality and provide a positive guest experience.
Ensure speed of service and order accuracy, including accurate and on-time digital orders.
Manage the employee lifecycle, including recruitment, hiring, people processes, and performance management.
Train and develop crew members, shift leaders, and Apprentices using Chipotle’s training tools and resources.
Direct team members in delivering digital orders accurately and on time.
Manage day-to-day restaurant operations, including scheduling, P&L control and management, sales forecasting, recruiting, and interviewing.
Keep the dining room clean and the restaurant guest-ready.
Uphold food safety, operational, and compliance standards.
Be accountable for the restaurant’s overall financial success and achievement of its annual sales and cash flow plan.
Work lunch, dinner, and weekend shifts to provide leadership during all hours of operation.