General Manager - Game Store

TCG • Washington, DC

5d • Onsite

About The Position

Rowhaven is building a premium tabletop "third place" in Upper Northwest DC - a space where people gather around games to connect, play thoughtfully, and belong. We are seeking a General Manager who is excited to help create that environment from the ground up, from staffing and events to retail operations and community culture. This is not a traditional retail management role. It is an opportunity to build culture, shape community, and run a well-curated, well-operated gaming lounge and retail space that honors the player, elevates the genre, and welcomes the newcomer. The right candidate will care as much about how the room feels as how the numbers look.

Requirements

• 3+ years of management experience in retail, hospitality, or a comparable customer-facing business
• Direct responsibility for hiring, training, and performance management
• Experience owning or materially contributing to a P&L
• Demonstrated ability to build and execute recurring programming or events
• Experience managing inventory and vendor relationships
• Comfort with POS systems, reporting tools, and basic financial controls
• Understanding of tabletop gaming culture
• Calm under pressure
• Ability to resolve interpersonal friction without escalating it
• Attentiveness to presentation, cleanliness, and tone
• Comfort being held accountable to clear metrics and standards
• Preference for clarity over ambiguity and ownership over excuse-making
• Attentiveness to margins and reporting as well as the feel of the space

Nice To Haves

• Direct experience in tabletop gaming retail or organized play environments
• Experience opening or relaunching a physical retail location
• Familiarity with membership or subscription-based or AirB&B-style business models
• Proficiency with Shopify POS app and its third-party ecosystem
• Experience executing local marketing initiatives, including email campaigns, community partnerships, and social media content and postings

Responsibilities

• Hiring, training, and leading staff
• Building and executing an events calendar that drives recurring play
• Managing retail inventory, merchandising, and vendor relationships
• Maintaining a clean, safe, and well-run physical space
• Overseeing POS, cash handling, payroll coordination, and monthly reporting
• Creating and sustaining a consistent, welcoming in-store culture aligned with Rowhaven values

Benefits

• Performance bonus of $5,000 - $10,000 annually, tied to clear financial and operational targets
• Meaningful ownership of outcomes
• Autonomy in execution
• Opportunity to build something lasting from the ground up

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed