General Manager - West Michigan

Five Guys • Muskegon, MI

8h • Onsite

About The Position

The General Manager position at Five Guys is a leadership role focused on creating a great work environment for the team, ensuring an excellent customer experience, and driving financial results. The company emphasizes real work/life balance with reasonable operating hours and no drive-thrus. Five Guys is a growing company with plans for significant expansion across North America, offering career growth opportunities. The company culture is built on core convictions of remaining humble, exceeding expectations, always doing the right thing, and leading by example. They are passionate about their food, their company identity, and teamwork, maintaining their roots as a family business.

Requirements

• 2+ years of leadership experience in the restaurant industry.
• Responsibility for financial results.
• Ability to create a great place to work for the team.
• Fanatical about serving amazing food with a big smile.
• Honest, energetic, motivational, and fun.
• Ability to set high standards for self and team.
• Willingness to pitch in and do any task, including dishes (Remain Humble).
• Commitment to exceeding customer expectations.
• Ability to lead by example.

Nice To Haves

• Immediate eligibility for up to 12 weeks of paid Family Bonding Leave based on time with the company.

Responsibilities

• Oversee daily operations of the restaurant.
• Manage financial results and performance.
• Create a positive and motivating work environment for the team.
• Ensure an exceptional customer experience.
• Maintain high standards for food safety and quality.
• Lead by example in all aspects of the job.
• Contribute to the company's growth and success.
• Participate in secret shops and ensure team eligibility for bonuses.

Benefits

• Performance-based bonus rewards
• Comprehensive and customizable benefits (medical, dental, vision)
• Pet insurance
• 401(K) with match
• Employee Assistance Program
• Employee Relief Fund
• Family Bonding Leave for GMs and Assistant Managers (up to 12 weeks paid)
• Career growth opportunities
• Real bonus plan in addition to base pay focused on food safety, financial success, and customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed