General Manager

Wonder•Allen, TX

7d•$95,000 - $114,000•Onsite

About The Position

The General Manager is the business leader of a Wonder location, overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. The role leads a multifunctional team, manages cross-brand collaboration, and owns the location’s P&L. The General Manager manages employees and contract partners, drives business results, and represents Wonder within the local partner ecosystem. It is suited to an experienced leader from operations, logistics, eCommerce, hospitality, food, or similar fields who can build, manage, and grow a complex operation.

Requirements

At least 3 years of experience leading high-volume, complex operations in areas such as logistics, field-based retail, hospitality, food, or eCommerce.
Experience in fast-growing, operationally complex environments such as high-growth startups, multi-unit retail, or on-demand services.
Proven leadership background and a record of progressive growth and advancement.
Demonstrated success with full P&L ownership, KPI management, and operational results.
Ability to solve problems proactively and thrive in fast-paced, ambiguous environments.
Comfort managing workforces that include employees and contracted vendors or partners.
Cross-functional fluency and ability to collaborate with finance, HR, logistics, culinary, and partner organizations.
Strong commitment to customer service, quality, accountability, and results.
Must be at least 18 years old and legally authorized to work in the United States.
Must be able to lift up to 50 pounds and stand for extended periods.
Must have open availability, including nights and weekends.
Food Manager Certificate as required by state, county, or local health departments.

Responsibilities

Oversee day-to-day operations across kitchen, service, dine-in, pickup, and delivery channels.
Optimize labor deployment, throughput, and service execution to meet changing business needs.
Ensure adherence to labor, food safety, team member safety, and compliance standards.
Manage inventory accuracy, waste reduction, and product shelf-life requirements.
Forecast demand, resolve obstacles, and adjust workflows to maintain operational readiness.
Use customer feedback and operational trends to make data-informed decisions and improve service.
Set and drive operational KPIs across internal and external contributors.
Hire, onboard, coach, schedule, and develop hourly employees and shift leaders.
Lead an on-site workforce of internal employees and external partners, creating a collaborative environment across teams.
Address performance issues promptly and respectfully, and ensure compliance with state and federal labor laws.
Own the location’s P&L and use data to influence labor efficiency, food costs, and operational margins.
Track KPIs related to guest experience, order accuracy, throughput, and financial performance.
Partner with finance, culinary, procurement, logistics, and other functions to identify cost-saving and revenue-driving opportunities.
Develop action plans based on local performance insights, customer feedback, and operational trends.
Build talent pipelines, succession readiness, and certified trainer capacity for new store openings and consistent onboarding.
Mentor and coach managers-in-training and serve as a hands-on role model who reinforces company values and performance standards.
Align staffing, scheduling, and development with future business needs and organizational growth.
Share feedback, pilot initiatives, and champion best practices for company-wide adoption.
Serve as the on-site contact for brand partners, vendors, and contracted operators, and nurture local stakeholder relationships.
Ensure brands operating in the kitchen meet Wonder’s service and food quality standards.
Represent Wonder in local community and business interactions.