General Manager
About The Position
The General Manager will direct the Site management staff in all phases of property operations, leasing, and administrative functions. This role involves assisting site staff with resident relations, providing supportive services, and overseeing the financial, operational, resident relations, and budgetary aspects of each site. The General Manager will also be responsible for determining the quality of maintenance, status of rent collections, readiness of vacant units, promptness of deposits, and budget performance. This position requires knowledge of corporate accounting systems, the ability to review and analyze monthly financial reports, complete statistical surveys, and communicate effectively with Site Managers regarding daily operations. Additionally, the General Manager will supervise the hiring and training of site staff, administer company policies, perform compliance reviews for section 42 and bond financing, oversee lease-ups of new or redeveloped properties, and correspond with various representatives, residents, and vendors. The role also includes providing guidance during emergencies, attending inspections, and ensuring compliance with regulatory agency requirements and company policies for resident selection and occupancy.
Requirements
- High school graduate, Bachelor’s degree preferred
- Minimum of 3-5 years’ experience in supervising multiple properties
- Ability to deal effectively with residents and employees
- Financial management experience
- Must be able to subscribe fully to all policies and procedures of the Company and be prepared to enforce them at all times
- Ability to work within deadlines and multi-task
- Excellent communicative and writing skills and be a good listener
- Must have a valid driver's license
Nice To Haves
- Local knowledge and community contacts will be important to establish from the onset
- Knowledge of Public Housing is highly preferred
Responsibilities
- Direct the Site management staff in all phases of property operations, leasing, and administrative functions of the property
- Assist the site staff with resident relations by providing supportive services to the residents
- Supervise staff of 8-10, as well as 2 properties
- Oversight of the financial, operational, resident relations, and budgetary aspects of each site
- Determine the quality of maintenance, status of rent collections, readiness of vacant units for occupancy, promptness of deposits and other financial reporting, budget performance
- Review and analyze monthly financial reports and note variance
- Complete statistical surveys
- Communicate verbally and in writing to all Site Managers regarding daily operations
- Supervise the hiring and training of site staff
- Administer company policy and procedures
- Perform section 42 and bond financing (if applicable) and audit reviews to ensure compliance
- Oversee the lease-up of new or redeveloped properties in their territory
- Meet and correspond with local, state, and federal representatives, residents, and vendors as required
- Provide guidance and direction for site staff in case of an emergency
- Attend inspections conducted by owners and/or agency personnel
- Ensure that all documents required by the regulatory agencies are located at the development and that the staff is complying and implementing the intent of these documents
- Ensure that the staff is following the agency requirements and the Company’s Policies and Procedures for resident selection and occupancy requirements
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
