General Manager

Fairfield Inn & Suites Baraboo • Baraboo, WI

6d • Onsite

About The Position

We are seeking an experienced and driven Hotel General Manager for the Fairfield Inn & Suites in Baraboo, WI. This role is ideal for a hospitality leader focused on delivering outstanding customer experiences and valuing work-life balance in a friendly, casual work environment. The position offers opportunities for process improvement and requires a willingness to put in extra effort. Our location is conveniently situated near popular attractions like Devil's Lake State Park, the Wisconsin Dells, and Ho Chunk Casino, making it an attractive place to work and visit.

Requirements

• Prior hospitality leadership experience.
• Familiarity with Marriott and Opera/Power of M.
• Ability to lead and develop a team.
• Self-motivated.
• Enjoyment of networking.
• Interest in sales/marketing.
• Availability to understand and be flexible with business/staffing demands of the hotel.
• Ability to learn and understand the hotel’s property management system.
• Good communication skills to effectively and professionally deal with hotel guests, general public, and hotel employees.
• Ability to effectively handle guest and/or employee issues, concerns, or conflicts.
• Ability to establish and build successful rapport with guests and hotel employees.
• Ability to inspire and motivate employees to work together as a team and foster empowerment.
• Ability to lift up to 50 lbs.
• Ability to sit and/or stand for long periods of time.
• Subject to successful completion of a background check.

Nice To Haves

• Previous sales and marketing experience.
• Previous brand experience.

Responsibilities

• Ensure accurate and timely financial reporting, including revenue, payroll, and expense tracking.
• Adhere to all policies and procedures outlined in the employee handbook and management company guidelines.
• Maintain the confidentiality of brand, S&L Hospitality, and ownership information.
• Ensure the management team follows all company policies and procedures, including recruiting, hiring, training, coaching, counseling, disciplining employees, performance evaluations, safety standards, and staff development.
• Participate in developing annual operational and capital budget plans with guidance from the DOO and accounting teams.
• Demonstrate a strong understanding of P&L statements and the ability to implement impactful strategies.
• Participate in weekly revenue management meetings (brand or S&L Hospitality operations/sales team).
• Review STR reports to monitor hotel performance and competitive market sets.
• Drive revenue growth through effective sales and marketing initiatives.
• Ensure department managers focus on achieving financial and operational goals by monitoring and controlling labor and operational expenses.
• Respond to audits to ensure continuous improvement and conduct regular internal audits according to brand and S&L Hospitality standards.
• Assist in the procurement of operating supplies and equipment, and contract with third-party vendors.
• Focus on achieving all brand and/or company guest satisfaction and quality of product goals.
• Teach and train staff on basic guest resolution techniques.
• Review brand guest satisfaction surveys and scores.
• Ensure the hotel complies with all local, state, and federal licensing, permitting, and reporting requirements, as well as all brand standards and policies.
• Follow all safety and security guidelines and practices.
• Participate in required safety training programs.
• Oversee routine maintenance and promptly address property issues.
• Maintain hotel facilities to ensure a welcoming and safe environment.
• Schedule and conduct regular property meetings (one-on-ones, departmental, all team members) to address issues, concerns, team development, training, and goal setting.
• Foster a culture of collaboration, accountability, and exceptional service.
• Enhance job knowledge through educational opportunities, professional reading, networking, and professional organizations.
• Perform any other duties, responsibilities, or special assignments as requested.

Benefits

• Eligibility to enroll in 401(k) after 6 months of service with a 100% match at 3% contributions, 50% up to 5%.
• Paid Time Off – Sick & Vacation.
• Holiday Pay.
• Growth and development opportunities within the company.
• Travel discounts available.
• Medical insurance (for regular full-time team members/leadership team).
• Dental insurance (for regular full-time team members/leadership team).
• Vision insurance (for regular full-time team members/leadership team).
• Opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance (for regular full-time team members/leadership team).
• Flex spending account (for regular full-time team members/leadership team).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed