General Manager

Menzies Aviation•Louisville, KY

About The Position

The General Manager is accountable for station operations and service delivery, with ultimate responsibility for employee safety and well-being. The role implements and ensures adherence to Menzies Aviation safety, security, quality, training, and environmental policies and procedures, along with applicable industry and local, state, provincial, and federal regulations. It requires a seasoned senior manager with strong operational and business understanding who can lead in a challenging environment while following corporate governance and financial guidelines. The General Manager leads station teams and managers, oversees safety and security systems, operational planning and training, staffing, budgets, assets, equipment, customer relationships, and business growth. The position is accountable for station financial performance and compliance, and ensures emergency-response and environmental plans are developed and implemented. The work may involve outdoor weather, moving mechanical parts, high voltage and hydraulic or pneumatic pressures, loud noise, fumes, airborne particles, hazardous substances, and occasional work at heights. Physical tasks include standing, walking, sitting, handling tools or controls, reaching, climbing or balancing, digging, shoveling, and debris removal; lifting up to 25 pounds frequently and up to 70 pounds occasionally is required.

Requirements

Bachelor’s degree from a four-year college or university, or five to ten years of related experience and/or training, or an equivalent combination of education and experience.
Excellent leadership and people-management skills.
Experience in business development, sales, commercial negotiation, and pricing.
Broad general management experience, including several years of senior management experience.
Extensive management and/or support-service experience; experience in into-plane fueling or ground-equipment fueling is preferred.
Strong communication and interpersonal skills, with confidence to influence and present at all levels.
Independence, decisiveness, and ability to work accurately without immediate support.
Ability to influence, engage, and motivate people at all levels.
Flexible, determined to succeed, and self-motivated.
Must have employment authorization to work in the United States and be at least 18 years old.
Must pass a pre-employment drug screen and FBI background check and obtain a U.S. Customs seal.
Must possess and maintain a current, valid U.S. driver’s license.
Must be able to read, write, and speak English proficiently.
Must remain calm under pressure.
Must be comfortable lifting 70 pounds.
Must be available and flexible to work variable shifts, including nights, weekends, and holidays.
Proficiency with desktop computing applications, including Microsoft Word, Excel, PowerPoint, and Office 365.
Ability to learn quickly, understand and carry out oral and written instructions, and request clarification when needed.
Strong interpersonal skills, ability to work as part of a team, and ability to build relationships.

Nice To Haves

Experience in an into-plane fueling or ground-equipment fueling environment.

Responsibilities

Take full responsibility for the safety and well-being of staff, promote a Safety-First culture, and manage all aspects of station operations.
Implement and ensure adherence to company safety, security, quality, and training policies and procedures, as well as applicable regulations.
Lead and collaborate with the senior team to maintain and improve safety and security systems, risk assessments, inspections, audits, training, planning, operational processes, and service delivery.
Lead by example and provide immediate, direct feedback to employees and colleagues.
Ensure effective delivery of safety briefings and distribution of safety bulletins, alerts, and information.
Participate in development of station-level budgets.
Ensure proper staffing, planning, and scheduling processes are in place.
Ensure adequate processes for inventory and accounting of company assets, consumable parts, contracted services, and vendor payments.
Be accountable for station financial performance and compliance with corporate governance and legal requirements.
Interact regularly with customers, promote the station, measure customer satisfaction, and use feedback to improve capabilities and processes.
Pursue new business opportunities and growth of existing services.
Ensure development and implementation of applicable emergency response, emergency action, local contingency, business continuity, spill prevention, facility response, environmental emergency response, and stormwater pollution prevention plans.
Delegate responsibility for overseeing implementation of the Safety Management System and Health & Safety manual policies at the base.
Appoint a principal manager for station security matters under the company Security Manual.
Assign a primary delegate to ensure compliance with the Quality Assurance Manual.
Assign a primary delegate to ensure compliance with the Environmental Management System.
Ensure processes are in place for acquisition, maintenance, and safe operation of ground support equipment and vehicles.
Assist with investigations of accidents, injuries, and near misses; support preparation of materials for hearings, lawsuits, and insurance investigations; evaluate root causes, recommend corrective action, and ensure actions are implemented and sustained.
Ensure proper administration of the Workers’ Compensation Program, including timely reporting, employee follow-up, and return-to-work promotion.
Lead and motivate teams to deliver quality and productivity, and direct managers toward agreed targets.
Review safety and operational performance indicators, including targets, dashboards, audit findings, injuries, training completion, workers’ compensation, aircraft and equipment damage, maintenance, coaching, delays, and related measures.
Conduct weekly staff meetings.
Complete manager self-certifications and required workplace inspections.
Conduct routine performance appraisals of direct reports and provide constructive feedback for career planning, professional growth, and improvement.
Establish reward and recognition programs that promote safe behavior, procedural compliance, and strong performance.
Ensure firm, fair, and consistent accountability for compliance with company work rules and policies.