General Manager

Leslie's•Mansfield, TX

12d•$40,000 - $43,000

About The Position

The General Manager oversees the overall performance of a Leslie’s store, ensuring it meets or exceeds customer service standards, sales goals, profitability targets, operating procedures, and merchandising objectives. The role drives sales growth while managing profit margins, payroll, and other controllable expenses. The General Manager ensures successful execution of company programs and initiatives and creates a positive, customer-focused store environment. The position includes recruiting, hiring, training, and developing team members. Through strong leadership and personal example, the General Manager sets clear expectations for exceptional customer service and helps foster a great place to work.

Requirements

Successfully complete all training modules, including GMIT and Talent Platform training.
Ability to achieve placement in the succession program.
Excellent communication skills.
Proficiency with computers.
Ability to recruit, select, and develop high-performing team members.
Efficiency, organization, and planning skills.
Strong knowledge of the business, products, and competitors.
Customer-service mindset and high standards for personal and team performance.
Analytical skills and attention to detail.
Ability to follow through on commitments and act proactively.
Honesty, integrity, creativity, and a positive attitude.
Strong work ethic and willingness to work hard and long hours to get the job done.
Ability to communicate clearly, articulately, and diplomatically.
Teamwork and ability to collaborate with division heads and corporate team members.
Flexibility and adaptability to changing priorities, complexity, and change.

Responsibilities

Hire high-performing team members to support store objectives.
Meet or exceed the sales budget.
Meet or exceed EBITDA/SOC goals.
Meet or exceed labor rate goals.
Achieve shrink of 0.4% or better.
Meet or exceed the fiscal-year gross margin budget.
Meet or exceed the APC goal.
Increase customer count over the prior year.
Meet or exceed the Mystery Shop goal of 95%.
Oversee store performance, customer service, profitability, operating procedures, and merchandising objectives.
Manage profit margins, payroll, and other controllable expenses.
Execute company programs and initiatives.
Recruit, hire, train, and develop team members.
Set expectations for customer service and foster a positive workplace.