General Manager

Ulta Beauty, Inc.•Wilmington, DE

About The Position

The General Manager leads Ulta Beauty’s mission, vision, and values while developing a high-performing team that consistently delivers store sales growth. The role leads a team of managers and is accountable for all aspects of a single retail store, including its salon. The GM drives business performance through sales, service, and expense control; talent acquisition, training, and development; and compliance with operating procedures and standards. Success requires process excellence, a focus on results, and the ability to lead, influence, and develop a team. The GM oversees store performance, people, and processes. This includes driving sales and profitability, managing payroll and scheduling, addressing reporting and audit findings, and delivering guest services. The role is responsible for attracting and developing talent, building an engaged and inclusive team, and executing training and performance-development programs. The GM also ensures adherence to policies and procedures, protects company assets, manages inventory and loss prevention, adopts company initiatives and technology, and communicates store trends and challenges to field leadership.

Requirements

3–5+ years of fast-paced retail management or other relevant work experience.
Financial management experience, including driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management ability, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to change and leading others through change; building collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and the ability to manage multiple tasks.
Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
Availability to work a flexible full-time schedule including days, evenings, weekends, and holidays.
Availability to close the store at least once per week.
Valid identification for airline travel.

Nice To Haves

Bachelor’s degree.

Responsibilities

Champion Ulta Beauty’s mission, vision, and values.
Promote accountability for retail and service sales, guest loyalty, payroll, omni-channel performance, and retail shrink goals.
Drive profitability through operational excellence, sales growth, and expense control.
Use store forecasts and payroll budgets to schedule associates effectively, meet productivity and sales goals, and complete workload within budget and on time.
Address issues identified in financial and operational reporting, store visits, and audits.
Perform makeup applications, skincare analysis, and product demonstrations for guests.
Stay informed about industry trends, products, services, ingredients, and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team, and address staffing needs and open positions.
Partner with the District Manager and People Success to address policy violations and corrective action in accordance with company policies.
Build an engaged team through collaboration, communication, and effective work prioritization.
Create an inclusive environment that supports associate growth and engagement.
Lead manager and associate development through training, feedback, coaching, performance reviews, succession planning, and individual development plans.
Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
Share enterprise strategy with direct reports and set goals aligned with store goals.
Promote teamwork by working alongside the management team, setting priorities, and providing clear direction.
Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful guest experience.
Ensure compliance with company policies, procedures, standards, and dress code.
Use company scheduling and task-management tools as directed to support guest experience, reduce loss, and complete store workload.
Protect company assets and minimize loss by enforcing workplace safety, inventory control, cash management, and loss-prevention standards.
Execute inventory control processes, including handling known theft, damages, hazardous waste, adjustments, returns, and theft reporting.
Support continuous improvement by promoting company initiatives and technology, communicating expectations, and ensuring store tasks are completed.
Use company programs, tools, and resources to improve store performance.
Communicate business trends, opportunities, operational challenges, merchandise needs, and competitive conditions to field leadership.
Attend corporate business meetings and conferences, including overnight stays, and travel between states.
Work a flexible full-time schedule that includes days, evenings, weekends, and holidays, and close the store at least once per week.