General Manager

Everstory Partners • Charlotte, NC

6d • $75,000 - $85,000 • Onsite

About The Position

Everstory Partners is seeking a General Manager to oversee the overall operations, team performance, and business results across multiple locations. This is a fully onsite position requiring regular presence across assigned locations. The role involves managing a diverse group of functions and departments for a designated portfolio of cemetery and funeral home locations. The ideal candidate is a hands-on leader with experience in operations, people management, and financial acumen, passionate about promoting service excellence and driving profitability.

Requirements

• Strong combination of business operations, quality, continuous improvement, process development and management experience to provide unique business solutions.
• Ability to establish and maintain trust with all stakeholders: customers, business partners, investors, and coworkers.
• Experienced in developing effective methods of handling location issues including internal and external customer complaints and issues.
• Excellent customer service skills.
• Experience leading and developing high performing teams.
• Prior experience managing multiple departments within multiple locations.
• Consistently practice a pro-active approach, understanding urgency and prioritizing getting tasks appropriately.
• Excellent oral and written communication skills.
• Bachelors degree in Business or related field; or equivalent professional experience.
• Minimum five (5) years of experience in management and personnel supervision.
• Prior experience with client-facing service operations with a strong track record of process/operations field leadership and experience running complex operations of varied workflows and disciplines.
• General understanding of basic accounting principles, specifically budgeting procedures.
• Must possess a valid driver’s license and access to a personal vehicle.
• Availability to work some holidays, evenings and weekends as needed.

Nice To Haves

• Previous Cemetery/Funeral Home Management experience is strongly preferred.

Responsibilities

• Take full ownership of all aspects of portfolio daily operations, including full P&L responsibility to facilitate growth within markets.
• Achieve or exceed budgeted sales and profit levels. Review financial results against monthly and quarterly budget goals, ensuring efficient operations and that all expenditures and costs remain within guidelines. Take a proactive approach to correct any deviation from financial budgets and performance.
• Act as an example of excellent customer service standards for internal and external customers by taking responsibility for escalated customer issues and working to provide timely and satisfactory resolution to complaints or problems.
• Provide motivational leadership to teams to accomplish goals and objectives while working within company guidelines.
• Facilitate weekly managers meeting to review staffing, development, and training needs and discuss operating and sales plans, objectives and results.
• Proactively recruit, hire, train and retain staff in accordance with company standards, programs and materials.
• Write and conduct timely performance reviews, create individual development plans, and provide regular follow-up to ensure completion of goals. Provide ongoing follow-up, training and coaching to assist team members in achieving developmental objectives.
• Manage merchandise and property inventory for each location within the designated portfolio.
• Influence and manage relationships with vendors to ensure effective partnership in addressing needs for locations or customers.
• Ensure compliance with workplace health and safety standards and plans.
• Select and purchase all necessary material for operations within budgetary guidelines using approved vendors.

Benefits

• Base salary pay with a performance-driven bonus plan tied to cemetery and funeral revenue
• Medical, Dental, Vision, Life, AD&D and STD Insurance
• Tuition Reimbursement
• Anniversary Award for each year of service
• Career Advancement and Training - Aspiring Managers Program
• Everstory Cares - Employee Assistance Fund
• Legend Award Program
• Funeral and Cemetery Benefits
• Employee Referral Bonus
• 401k with Company Match
• Mileage reimbursement is provided for travel associated with job duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager