General Manager

Total Comfort•Fredericksburg, VA

About The Position

Total Comfort, a reputable brand under American Residential Services (ARS), the largest provider of residential services in the US, has an immediate opportunity for a General Manager. ARS has been serving customers with HVAC, Plumbing, and Electrical solutions for over 45 years. This role offers a competitive compensation package and a full range of benefits including medical, dental, vision, 401(k), life, and long-term disability insurance.

Requirements

Minimum of 10 years leading teams servicing Business to Consumer & B2B customer markets.
Minimum of 8 years of experience successfully leading a fast-paced service organization and a proven track record of growing a business.
Bachelor’s degree required and 4 to 6 years related experience, or equivalent combination of education and experience.
Consistent track record of meeting and exceeding revenue objectives.
Strong interpersonal/communication skills (Oral and written).
Ability to self-start and motivate a group of individuals to act as a team towards a common goal.
Analyze cost and forecast data to ensure alignment with the Division’s goals and objectives.
Build a team culture by recruiting, motivating and training the staff.
Review and promote the maintenance of a safe, accident-free and healthy work environment.
Demonstrated proficiency with multi-tasking alongside time management skills and the ability to prioritize and plan.
Excellent analytical skills, financial acumen, and attention to detail.
Computer proficiency (Microsoft preferred).
All candidates selected must go through our Assessment Process.

Nice To Haves

Master's degree preferred.

Responsibilities

Plan, organize, direct, coordinate, and control service center activities and functions to achieve revenue goals and objectives.
Maintain a strong customer focus, leverage the brand, and drive employee engagement.
Assume full operational responsibility for profit and loss related activities.
Establish a team culture among service center personnel and hold the team to a high standard of customer satisfaction.
Consistently administer company policies and procedures throughout the service center.
Monitor and maintain job satisfaction among personnel by completing annual performance evaluations and salary reviews.
Prepare business forecasts, budgets, and other reports, and monitor the timely flow of necessary paperwork.
Recruit, select, and train all service center employees.
Perform financial analysis to identify trends and problem areas and take immediate action.
Optimize the service center for efficient service delivery and task completion.
Develop new programs and execute established plans to meet and exceed sales goals.
Maintain a working knowledge of competitors, develop innovations to maintain market lead, and share best practices across the organization.