General Manager

Spartan Fitness • Overland Park, KS

4d

About The Position

The General Manager oversees studio operations, sales performance, and team leadership to promote member satisfaction and business success. The role drives revenue through sales strategies, community engagement, and staff development, while maintaining a clean, organized, motivating studio and upholding company standards, policies, and values.

The General Manager manages staff operations and scheduling, coaches employees, and monitors performance and service standards. They oversee membership sales and retention, studio inventory, billing, marketing, and community outreach, and use studio management software to track business performance. The role also handles customer concerns and helps keep the studio safe, clean, and welcoming.

The position is with Spartan Fitness Holdings, Club Pilates' largest franchisee, which operates more than 160 studios across 16 states. Compensation includes eligibility for monthly and quarterly bonuses and 10% commission on upfront personal sales involving memberships, private training, and retail. The stated compensation range varies according to qualifications, experience, and location; no specific amount is provided.

Requirements

• High school diploma or equivalent required.
• At least 2 years of sales and customer service experience, preferably in fitness, wellness, or retail.
• Ability to meet and exceed sales goals while managing a team.
• Strong leadership skills, including the ability to inspire, coach, and hold staff accountable.
• Excellent communication and interpersonal skills in person, by phone, and through digital channels.
• Strong organization, attention to detail, accuracy, and follow-through.
• Ability to prioritize tasks and meet deadlines in a fast-paced, changing environment.
• Professional, punctual, dependable, and demonstrates integrity and discretion.
• Demonstrated problem-solving and sound business decision-making ability.
• Passion for health, wellness, and fitness.
• Proficiency in Microsoft Office Suite, Google Workspace, social media platforms, and studio management software such as ClubReady.
• Ability to perform essential job functions with or without reasonable accommodations.
• Ability to stand and/or walk for extended periods and occasionally lift and move up to 25 pounds.
• Ability to work flexible hours, including evenings, weekends, and special events as needed.

Nice To Haves

• Associate’s or Bachelor’s degree preferred.
• Prior leadership experience managing teams and overseeing business operations preferred.
• Proven track record managing multiple revenue streams, including memberships, retail, private training, and teacher training.

Responsibilities

• Oversee all aspects of studio operations, sales performance, and team leadership.
• Manage daily staff operations, including scheduling and shift coordination, to maintain adequate coverage.
• Lead, motivate, coach, and develop staff and Sales Representatives to achieve sales and service goals.
• Communicate company policies, procedures, and performance expectations; monitor performance and provide ongoing feedback and support.
• Implement the sales process, schedule prospects into Demo classes, convert leads into members, and follow up with prospective members.
• Drive membership sales and retention through customer service and member engagement.
• Coordinate with vendors, maintain accurate inventory, and ensure adequate retail and product stock.
• Use ClubReady or comparable studio software to track and analyze revenue, attendance, and member engagement.
• Address and resolve customer service concerns using independent judgment.
• Manage billing processes, including collection of outstanding dues.
• Maintain studio cleanliness, organization, and professional presentation; assist with cleaning and maintenance tasks.
• Enforce company policies and operational procedures.
• Maintain adequate administrative supplies, promotional materials, and studio literature.
• Plan, schedule, and participate in networking and community events to increase brand awareness and generate leads.
• Manage and track marketing campaigns and promotions to support membership growth.
• Perform other related duties as assigned by management.

Benefits

• 401(k) program with up to a 5% match.
• Medical benefits.
• Dental benefits.
• Vision benefits.
• Short- and long-term disability coverage.
• Other ancillary products.
• Eligible for monthly and quarterly bonus program.
• 10% commission on upfront personal sales for members, private training, and retail.
• Free Pilates classes.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED