General Manager

Museum of Illusions•Sacramento, CA

7d•$80,000 - $90,000

About The Position

The General Manager leads the Museum of Illusions team of approximately 15 people, hiring and training as needed and building a high-performance culture. The role manages the museum’s business functions, supports stable operations, and contributes to revenue growth and profitability. The General Manager oversees day-to-day museum operations in accordance with company policies and procedures, maintains efficient workflows and a high standard of products, services, and guest experience, and ensures compliance with relevant laws and regulations. The role also executes marketing and sales events under the direction of the sales and marketing teams, represents the museum to the community and media, builds relationships with local organizations, educational institutions, and business clients, and promotes the brand at community and networking events. The General Manager shares regular performance reports with stakeholders and collaborates with other Museum of Illusions locations on best practices and customer experience concepts.

Requirements

Leadership experience is required.
Ability to lead a team.
Experience with budgeting and profit-and-loss responsibility.
Exceptional communication and interpersonal skills.
Ability to cultivate long-term relationships with partners and the community.
Enthusiastic, proactive, organized, accountable, and trustworthy, with a can-do attitude.
Ability to work weekends and holidays.
Ability to type and use a laptop and other office equipment.
Ability to ascend and descend flights of stairs and to bend, stoop, kneel, crawl, crouch, and squat.
Ability to lift 25 pounds.
Ability to work indoors and outdoors.
Ability to use sight to detect, perceive, observe, inspect, and assess situations.

Nice To Haves

Two or more years of experience in business administration, operations, or management roles.
Experience in the hospitality and/or entertainment industry.

Responsibilities

Lead a museum team of approximately 15 people, hiring and training as needed and establishing a high-performance culture.
Manage business functions, support stable operations, and contribute to revenue growth and profitability.
Execute marketing and sales events under the direction of the sales and marketing teams.
Represent Museum of Illusions to the community and media and build relationships with local organizations, educational institutions, and business clients.
Supervise day-to-day operations in line with company policies and procedures, ensuring smooth workflow and efficient processes.
Maintain high standards for products, services, and customer experience to support visitor satisfaction and engagement.
Collaborate with other Museum of Illusions locations to share best practices and develop customer experience concepts.
Ensure the museum complies with relevant regulations and laws.
Keep stakeholders informed about company performance through regular reports.
Attend local community events, business meetings, and networking events to promote the museum.
Act as a brand ambassador and communicate the museum’s mission, values, and offerings.