General Manager

Island Hospitality Management•Sanford, FL

About The Position

The General Manager is responsible for the overall success and profitable operation of the hotel. The role plans and supervises a diverse workforce and oversees short-term, long-term, and day-to-day property operations. Daily work may include resolving conflicts, guiding the team toward goals, and providing business reports to the corporate office. Flexible scheduling availability may be required. The position includes responsibility for guest service, financial performance, forecasting, revenue and expense management, marketing and sales, property inspections, and human resources functions.

Requirements

Knowledge of the principal competition for each market segment.
Highly motivated team player with strong initiative and a desire for achievement.
Ability to handle workplace problems effectively, including anticipating, preventing, identifying, and solving problems as necessary.
Ability to work well in stressful situations.
Be readily available and approachable to guests while providing excellent guest service.
Valid driver's license required.
Able to stand, sit, or walk for extended periods.
Able to lift and/or move up to 10 pounds regularly and up to 25 pounds frequently.

Responsibilities

Ensure departments achieve or exceed guest service expectations.
Meet or exceed the hotel's budgeted profit and margin.
Forecast revenue and cost issues accurately and manage the timing of discretionary expenditures to use cash flow effectively.
Analyze financial and operational information on an ongoing basis and adjust business plans, labor requirements, and operating costs.
Ensure hotel staff are trained in financial control procedures for cash, vouchers, inventories, and receivables, and that procedures are followed regularly.
Identify major revenue and expense opportunities and potential problems.
Assist team leaders in meeting and exceeding AOS goals.
Develop and implement marketing and sales plans based on demand segments to maximize REVPAR and market share.
Actively sell through sales calls, property tours, and similar activities.
Periodically inspect rooms, the building exterior, and the parking lot.
Manage human resources functions, including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions.
Plan and supervise the activities of the hotel's workforce and oversee property operations.
Resolve conflicts, guide the team toward goals, and provide business reports to the corporate office.

Benefits

Healthcare coverage, including medical, dental, and vision insurance.
HSA and FSA plans, including dependent care FSA.
Identity theft protection insurance.
Commuter benefits for transit and parking.
Pet insurance.
PTO and payroll incentives for annual wellness exams.
Employee Assistance Program.
Wellness subscriptions providing access to gyms, financial planning, counseling, and legal services.
Paid sick and vacation time.
Family leave.
401(k) retirement plan with company matching: 100% up to 3% of salary and an additional 50% on the next 2%; fully vested upon the first contribution.
Incentive-based bonus program.
Free hotel room nights and employee discounts within the hotel brand.
Discounts for friends and family within the hotel brand.
Team member recognition and bonus.
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work.
Career growth through an in-house training program with a path personalized to employee goals.
Referral bonus program.