General Manager

RDM Holding Company•Fort Wayne, IN

About The Position

SERVPRO Team Miller is the leading SERVPRO team in the country, recognized as Franchise of the Year in 2020 and consistently ranking in the top 5 out of over 2000 teams nationwide. With over 40 territories across Illinois, Indiana, Michigan, and Florida, they service major areas including Metro Detroit, Saginaw/Midland Counties, Fort Wayne, Indianapolis, Chicago, and Miami. As a family-owned and operated business, SERVPRO Team Miller emphasizes a team-oriented culture, prioritizing internal growth, training, and certifications for its employees. This General Manager position offers the opportunity to make a significant difference by helping individuals and businesses recover from fire and water damage, aiming to restore properties to a pre-loss condition. The ideal candidate is someone who thrives in challenging situations, enjoys interacting with people, possesses excellent communication and multitasking skills, has a strong reconstruction background, and is self-motivated with superb interpersonal skills. Dependability and a drive to exceed expectations are key attributes for this leadership role.

Requirements

High school diploma/GED; Associates and/or Bachelor’s degree preferred
3+ years of management experience
At least 2 years of restoration industry experience preferred
IICRC certifications – WRT and ASD, Master designation a plus
Reconstruction background in the industry
Xactimate proficiency
Experience in building a strong team with tangible leadership skills
Strong process and results driven attitude
Ability to multitask and to remain detail orientated
Must be knowledgeable in relevant computer applications
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning agents

Nice To Haves

Associates and/or Bachelor’s degree
Master designation (IICRC certifications)

Responsibilities

Ability to manage and monitor multiple operational divisions
Create and maintain annual business plans and goals
Develop annual company budget, including projected revenue, projected expenses, and desired profit margin
Lead a team of managers as they respond to and manage restoration projects
Ensure clear communication between customer and client to achieve the highest satisfaction possible
Ensure job processes and procedures are followed, including safety training and guidelines
Recruit, hire, train, and develop managers and staff