General Manager

Dave & Buster's•Beaumont, TX

3d•$81,299 - $95,646

About The Position

The General Manager leads and supervises restaurant operations, fosters accountability and a positive team culture, and guides strategic initiatives and operating standards to improve business results. The role oversees entertainment, food, beverages, equipment, and property; manages financial performance, staffing, and customer experience; and maintains a safe environment for guests and staff. The position involves working in a fast-paced, noisy environment, including weekends, nights, and holidays, and averages 50-hour work weeks. The job description notes that managers may handle 100K days while walking five miles per shift.

Requirements

At least 21 years of age.
At least 5 years of restaurant or hospitality experience.
Proven track record of managing operations and meeting financial goals.
Strong ability to lead, motivate, and develop a diverse team and foster a positive work environment.
Solid understanding of financial reports, budgeting, and forecasting.
Experience with cost control, inventory management, and profitability analysis.
Proficient in managing cost of goods sold and labor.
Strong business acumen.
Ability to lead a team in creating a memorable guest experience.
Exceptional customer-service and issue-resolution skills.
Excellent verbal and written communication skills for interacting with staff, customers, and vendors.
Familiarity with health and safety regulations and restaurant-industry labor laws.
Ability to work weekends, nights, and holidays.
Comfort working in a fast-paced, noisy environment with distracting conditions.
Ability to handle 100K days, walk five miles per shift, and work an average of 50 hours per week.

Responsibilities

Promote positive employee relations through effective delegation and by fostering high staff morale.
Analyze financial reports and develop plans to grow revenue and control costs to meet or exceed annual budgets.
Oversee operational areas including entertainment, food, beverages, equipment, and property in support of financial objectives and company initiatives.
Ensure staffing levels and management coverage meet business needs and maximize the customer experience.
Deliver a strong guest experience through food, drinks, and games.
Maintain a safe and secure environment for guests and staff.
Improve operational execution through attention to detail and adherence to operating standards and procedures.