General Manager

Courtyard by Marriott (Crestline Hotels and Resorts) • Charlottesville, VA

2d • $90,000 - $110,000

About The Position

Crestline Hotels & Resorts is hiring a General Manager to provide guidance and strong leadership for one of its multimillion-dollar business units, with an emphasis on customer service. The role balances strategic planning with hands-on execution in a fast-paced hotel environment, builds cohesion among associates, develops their potential, and works to retain and grow market share, including by pursuing prospects from nearby competitors. The General Manager interacts with Hotel Ownership, hotel leaders and staff, and corporate staff.

The role focuses on Crestline’s key success measures: Revenue Index, Flex/Flow, and Guest Satisfaction. Within the first 30 days, the General Manager develops plans to equip newly hired and current leaders to deliver service and achieve success, builds relationships with Hotel Ownership and Field/Corporate Staff, and establishes positive relationships with onsite Sales staff, the Regional Director of Sales, and corporate Sales & Marketing Leadership.

Requirements

• At least 2 years of General Manager experience within a busy Select Service Hotel, or at least 4 years as an Assistant General Manager.
• Computer and office skills, including effective email communication and the ability to quickly manipulate and interpret information from spreadsheets and databases.
• Experience with hotel information systems and accounting systems pertinent to the brand.

Nice To Haves

• Premium brand experience, preferably with Hilton, Hyatt, Marriott, or IHG.

Responsibilities

• Balance strategic planning with hands-on execution in a fast-paced environment.
• Develop cohesion among associates and maximize their potential.
• Maintain current market share and aggressively grow new prospects within the market, particularly from nearby competition.
• Interact successfully with Hotel Ownership, hotel leaders and staff, and corporate staff.
• Focus on and adhere to Crestline’s Revenue Index, Flex/Flow, and Guest Satisfaction measures, with the aim of influencing and increasing them.
• Develop a plan for newly hired and current leaders so they understand their mission and have the tools to provide service, satisfaction, and success within their first 30 days.
• Develop relationships with Hotel Ownership and Field/Corporate Staff within the first 30 days.
• Build positive relationships with onsite Sales staff, the Regional Director of Sales, and corporate Sales & Marketing Leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed