General Manager - Los Angeles

Industrious•Los Angeles, CA

1d•Onsite

About The Position

As the General Manager of our LA market, you’ll manage the daily operations of 10-12 locations and oversee a team of 20+ hospitality and operations staff. You’ll set the strategic direction for the market and be responsible for driving customer experience, sales, and operational excellence.

Requirements

Proven track record of success in multi-unit management.
Led teams of 10+ to deliver exceptional results.
Experience with P&L management.
Experience managing sales teams in an in-person, direct-to-customer environment.
Experience in high-touch service environments.
Consistently delivered excellent customer experience.

Nice To Haves

Excited about growing a high-performance team through hiring, building trust, coaching, and inspiring.
Know how to drive engagement within your team, so they always want to go the extra mile.
The first person to celebrate their successes but know how to have the tough conversations needed to drive change.
Have an owner/operator mentality when it comes to managing a P&L.
Adept at analyzing data, identifying trends and issues, and knowing the levers you need to pull to maximize profitability.
Always looking to develop the commercial acumen and business understanding of your team, so they become better managers of their locations.
Have your finger on the pulse of sales in your market.
Know our product, why members want to join us, and how to ensure they stay.
Love coming up with innovative ways to drive sales at a local level.
Comfortable negotiating complex deals with large potential customers.
Energized by delivering sales coaching to improve your team’s skills and outcomes.
Live and breathe hospitality.
Know what great service looks like.
Have an eye for the details.

Responsibilities

Manage the daily operations of 10-12 locations.
Oversee a team of 20+ hospitality and operations staff.
Set the strategic direction for the market.
Drive customer experience, sales, and operational excellence.
Grow a high-performance team through hiring, building trust, coaching, and inspiring.
Drive engagement within the team.
Have tough conversations needed to drive change.
Manage a P&L for the market.
Develop strategies that drive P&L performance.
Manage locally-based Area Sales Leads.
Be hands-on with the market’s most complex deals.
Launch new locations as the market expands.
Coach and inspire the team to deliver great service.
Ensure customer experience is at the forefront of everything the team does.
Work with cross-functional partners in Facilities and Member Tech to deliver member experience.