General Manager

COUSINS EMPLOYEES LLC•Nashville, TN

16d•Onsite

About The Position

The General Manager is responsible for the operation and management of a group of properties, which include: planning, organizing, and controlling administration, operations, and fiscal management of the assigned property(ies). In addition, this role has overall responsibility to ensure the on-site property team is managing operations and maintenance; life safety; property appearance; human resource administration as assigned; lease administration; accounting and finance; security; parking; customer relations; all contractual services and properties performance. Specific duties and measurement methodologies may vary by property. This position is located in Nashville, TN. This is not a remote or hybrid position. Relocation assistance may be provided to candidates who currently reside outside the Nashville area.

Requirements

A minimum of 7 years of overseeing property management in a portfolio of at least 750,000 square feet of commercial office space is required.
A high school diploma and a valid driver’s license are required.
Proficient use of Microsoft Office suite (including Word, Excel, PowerPoint, and Outlook) is required.
Proven writing and verbal communication skills.
Strong grammatical and practical use of the English language.
The incumbent must be able to define problems, collect data, establish facts, and draw valid conclusions.
Customer Service – Demonstrate optimum customer service delivery while performing all job functions.
Responsiveness – Need to perform responsibilities with an acute sense of urgency to meet the needs of others; respond to solve problems; willing to accept a variety of tasks associated with this position and be flexible.
Integrity - Demonstrate sound business ethics; consistently comply with organizational values; protect confidential information.
Communication - Able to clearly express ideas; present verbal information in a straightforward manner; ask questions in order to open channels of communication; listen to understand perspective of others.

Nice To Haves

Associate or Bachelor's degree is preferred.
Customer build out/construction administration and management experience preferred.
Professional designation from either BOMA or IREM is preferred.

Responsibilities

Visit sites on a regular basis to mentor Property Managers and monitor ongoing issues at the properties.
Aids marketing and leasing personnel as needed.
Develop and maintain ongoing, meaningful communications with the Accounting, Development and Marketing/Leasing Departments.
Assures compliance with portfolio operating procedures.
Develop and maintain relationship with local associations serving the needs of the property.
Responsible for leadership/development of direct reports including formal and informal performance reviews and coaching.
Serve as team leader and actively demonstrate and foster SPADE values.
The General Manager is expected to be thoroughly conversant with and knowledgeable of the following aspects of property management: Customer Relations, Contract Services Administration, Lease Administration, Leasing (strategies) set by company policy, Escalations, Remodeling, Engineering and Preventive Maintenance to include establishing PM Programs, Energy Management and Utility Usage, Accounting and Finance, Budgeting, Activity and Variance Reports, Security, Emergency Procedures & Disaster Recovery, Policy Manual and Administration, Insurance (coverage and liability), Garage and/or Parking Operations, Operations Sequence, Personnel Administration, Training, Employee Relations, Management Skills, Codes and Regulations, Landscape and Grounds Maintenance.