General Manager

Mammoth Holdings LLC•North Port, FL

just now•$60,000 - $65,000

About The Position

The General Manager leads operations at a Mammoth Holdings site, building and developing a strong team and ensuring smooth operations, well-maintained car washes, and an excellent customer experience. The role oversees team performance, site condition, supplies and procurement, damage claims, recruiting, and customer service. The General Manager also works with the Director of Operations and other teams to implement local sales and marketing strategies, improve site performance and online reputation, grow customer traffic and membership, and represent the company in the surrounding community. This is a full-time position with hours that may vary according to operational needs and require flexibility during peak business times. General Managers participate in a bonus program with potential annual earnings of up to six figures.

Requirements

Proven ability to lead operations, preferably in a high-volume, customer-focused service environment.
Experience leading and training teams to support sales initiatives through excellent customer service.
Ability to optimize team performance and coach and develop team members.
Understanding of sales and marketing strategies that drive customer growth and improve a site's online reputation.
Ability to adapt to changing business needs, flex labor during peak times, and prepare the team for success.
Excellent communication skills and ability to lead cross-functional teams, including contracted services and technical support.
Experience managing and resolving damage claims, overseeing procurement of site supplies, and maintaining high site standards.
Ability to empower team members rather than micromanage.
Passion for community engagement and representing a company in local outreach and marketing.
Commitment to high-quality customer service and a track record of building and leading cohesive teams.

Responsibilities

Oversee site operations and team performance to ensure efficient operations and a strong customer experience.
Build, lead, coach, and develop teams; recruit new team members and support their performance.
Work with the Director of Operations to design and implement local sales strategies, including team training.
Develop and execute sales and marketing initiatives to increase customer traffic and membership.
Maintain the site and car wash equipment to high standards and keep the site in show-ready condition.
Manage site supplies and parts, including procurement and replenishment.
Flex labor schedules to meet changing business needs and periods of high demand.
Collaborate with technical support, contracted services, and cross-functional teams to resolve operational challenges.
Manage and resolve damage claims.
Improve the site's online reputation by encouraging positive reviews and engaging with customers.
Represent the company at local events and participate in community outreach and marketing.
Perform other duties and tasks as assigned by the supervisor or manager to meet business needs.