General Manager (Maryland - Bench)

Nando’s•Silver Spring, MD

6d•Onsite

About The Position

Being a Patrão at Nando’s means bringing heat, heart, and soul into the restaurant every single day. You create a place where Nandocas feel safe, inspired, and confident; where customers feel the warmth of hospitality; and where the local community feels the impact of our purpose of Changing Lives. At the center of it all, you nurture a culture rooted in Pride, Passion, Courage, Integrity, and Family — and you lead with the spirit of Ubuntu: ‘I am because we are.’ As the Patrão — the head of the family — you own the full life of the restaurant. You grow people, elevate the brand, strengthen commercial performance, and build partnerships within your community. You don’t just run a business; you build futures and change lives. You lead with an annual business horizon and full unit ownership — people, brand, commercial, and operations. You set the vision and rhythm for 14 Brilliant Shifts, care for the R&M budget, guide local marketing and community partnerships, and turn strategy into daily execution that guests and Nandocas can feel.

Requirements

4- 6 years of restaurant management experience, including shift and team leadership
Proven ability to run all aspects of a restaurant (people, food, operations, safety, sales)
Demonstrated success delivering KPIs (sales growth, labor control, food quality, audits)
Experience hiring, training, and developing Nandocas and Assistant Patrão
Experience managing inventory, ordering, prep, and food safety routines
Track record of leading peak shifts and resolving guest issues
Experience executing brand standards and maintaining a safe, compliant Casa
High school diploma or equivalent
SERV Safe Manager required
Allergen Awareness & Alcohol Safety certifications where applicable

Responsibilities

Create an inclusive, values‑led environment where everyone is welcome and able to be their best.
Lead through connection, curiosity, and empathy — developing your management team, spotting future leaders, and building a strong succession bench.
Hold safety, fairness, and belonging as non‑negotiables, so Nandocas feel supported on and off shift.
Bring Nando’s experience to life at every touchpoint.
Ensure hospitality, food quality, consistency, speed, and atmosphere across channels — always protecting the primacy of the eat‑in experience.
Manage the full P&L with an owner’s mindset: shaping long‑term strategy, forecasting, improving GP, controlling costs, and optimizing labor productivity.
Balance having fun, making money, and changing lives — and build commercial acumen in your team.
Honor our responsibility to change lives by growing confidence, capability, and opportunity for Nandocas.
Build local community partnerships, champion inclusive hiring, and lead initiatives that reduce waste, improve sustainability, and support those who rely on us.
Make strategic and operational decisions for the unit, set standards and governance, and approve hiring, performance actions, and spend within guardrails — escalating high‑risk issues appropriately.
Own end‑to‑end food safety and health & safety, licensing, and audit performance.
Protect people and financial integrity — from ER escalations and safeguarding daily controls and compliance training — creating a legally safe and beautiful restaurant.
Ensure invoices are paid on time, credits received, equipment is maintained, and PM’s done on time.