General Manager

SafeSplash Lexington•Elizabethtown, KY

21d•$40,000

About The Position

At SafeSplash Swim School, our purpose is to positively impact lives. We enable a lifetime of water safety and opportunity by teaching the joy and skill of swimming. We believe that swimming isn’t just a skill—it’s a life skill and a pathway to empowerment. With our current success, we are excited to expand from one location to three, further extending our mission and impact. Our owners have sat in every seat in this business, and we're now looking for the right person to own our newest location. Our Core Values: 1. Progress through Consistency 2. Excellence in Every Stroke 3. Possibility in Every Challenge 4. Courage in Discomfort 5. Inclusive. Respectful. Thriving Together. Position Overview: As General Manager, you are the operational heartbeat of our location. You will own the operational performance of our location including hiring, training, scheduling, and holding a team of coaches accountable to delivering SafeSplash's standard of instruction. You thrive in an environment where the scoreboard is clear: student outcomes, retention, and a team that shows up ready to coach. You own the day-to-day: the schedule, the staff, the customer experience, and the standard. When something isn't working, you fix it. When the team needs leadership, you provide it. When a parent walks in nervous about putting their three-year-old in the water for the first time, you're the reason they leave happy. You will report directly to the owners and sit on our leadership team. This is not a support role. You will have real accountability and real authority to match it. Who You Are: You have a strong passion for water safety and a strong belief in our purpose to positively impact lives. You have an abundance mindset, embrace challenges and are comfortable being uncomfortable. Previous swimming experience is not required. Professionally, you have led a team and are comfortable making decisions. Whether that's a fitness studio, childcare center, retail operation, swim school, or something similar, you know what it feels like to own a team’s outcomes, not just contribute to them. You're energized by building something rather than just maintaining it, and you hold a high bar without being rigid about how you get there. You probably don't need a lot of hand-holding. But you appreciate owners who are available, experienced, and genuinely invested in your success.

Requirements

You have a strong passion for water safety and a strong belief in our purpose to positively impact lives.
You have an abundance mindset, embrace challenges and are comfortable being uncomfortable.
Professionally, you have led a team and are comfortable making decisions.
You know what it feels like to own a team’s outcomes, not just contribute to them.
You're energized by building something rather than just maintaining it, and you hold a high bar without being rigid about how you get there.
You must be able to work into the weekday evenings and Saturday mornings.

Nice To Haves

Previous swimming experience is not required.
You probably don't need a lot of hand-holding.
You appreciate owners who are available, experienced, and genuinely invested in your success.

Responsibilities

Operational Excellence: Build and maintain the systems, schedules, and SOPs that keep the location running without chaos. You love a clean inbox and creating an environment where swimmers and parents feel special.
Customer Experience: Manage enrollments, handle parent communication, and resolve issues before they become problems. You are the face of the location.
Team Leadership: Recruit, train, schedule, and develop a team of swim instructors. Hold them accountable to our coaching standard and show up as the example they follow.
Performance: Track key metrics including enrollment, retention, and lesson quality. Know your numbers and know what to do when they move.