General Manager

KidStrong Mississippi•Gluckstadt, MS

31d•Onsite

About The Position

KidStrong is a kids training program designed to build strong, confident, high-character kids. We do this in weekly, 45 minute developmentally-appropriate classes. Each class includes unique science-based fitness games led by highly trained, kid-focused coaches. At KidStrong, General Managers are the heartbeat of our centers, serving as dynamic leaders who inspire and drive success. As first in-command, you’ll be directly responsible for cultivating a culture of growth, development, and excellence — empowering and leading both our passionate coaches and the incredible families who walk through our doors. A strong general manager will deliver key business results with high sales numbers and low member - attrition.

Requirements

An athletic and/or coaching background with experience working with or coaching kids ages 15 months - 11 years old - a passion for working with children is non-negotiable!
Comfortable speaking to parents/guardians regarding a variety of topics.
Previous experience in management is required.
A basic proficiency with technology systems such as google platforms (gmail, calendar, sheets, docs), as well as CRM tools such a Hubspot, Podium, and KidStrong systems.
Intermediate knowledge of physiology, exercise techniques, and body mechanics.
Exhibit High Standards
Leads by Example
Passion
Command Presence
Desire to Teach Kids
Professional Mentor
Planning/Organizing
Oral/Written Communication
Teamwork
Coachable/Low Ego Mindset
Adaptability

Nice To Haves

Prior experience as a pediatric OT/PT is a plus, but not required.

Responsibilities

Understand the center’s key KPIs and financials to make informed and responsible business decisions.
Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
Oversee center-level initiatives i.e. center maintenance, training, brand consistency, etc.
Daily, Weekly, and Monthly cleaning and maintenance of the center
The typical schedule includes 4 weekdays and 1-weekend shift with specific hours dependent on the needs of the center.
Over the weekly coaching schedule & ensure shifts are covered daily.
Schedule and sell KidStrong events such as camps and parties, to maximize center profitability.
Support the centers social media presence with on-brand, organic posts, stories, reels.
Respond timely to social media inquiries.
Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
Finalize sales and bookings that are generated through online self-sign-up flow.
Source and attend local events to increase brand awareness, and drive incremental leads and memberships.
Foster a coaching culture - see something, say something.
Continuously assess and evaluate coaches based on the KidStrong Coach DNA profile and class quality.
Recruit, screen, interview, onboard, manage, train, and coaching candidates as needed to ensure center is staffed.
Manage and support the ongoing professional development of staff through LearnUpon, our online education resource.
Lead monthly center level staff meetings focused on - development, productivity, programming, and product.
Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in center.
Attend weekly leadership meetings.
Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years-old approximately as required by business demands.
Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it.
Demonstrate and manage the implementation of various programming and curriculum elements.