General Manager

Pizza Hut•Spruce Pine, NC

About The Position

The Pizza Hut Restaurant General Manager (RGM) is responsible for the financial and operational performance of the restaurant. Reporting to the District Manager, the RGM empowers and engages the team, builds a positive restaurant culture aligned with Tasty Hut, LLC’s core values, and ensures operational excellence and adherence to Pizza Hut brand standards. The RGM oversees restaurant staff and operations, develops team members and shift leaders, maintains customer service and food-safety standards, manages inventory, forecasting, scheduling, vendor relationships, and the restaurant’s profit and loss. The role also includes supporting sales and community partnerships, maintaining the facility, communicating company initiatives, and managing team performance and career development. The RGM must follow company policies and applicable laws and regulations, maintain a safe and clean restaurant, and represent Tasty Hut, LLC professionally and ethically.

Requirements

ServSafe certification.
Completion of Lead On! Shift Leader training.
Completion of MSM Course 10.
Proficiency with Microsoft Office.
Completion of Lead On! General Manager and computer basics training.
Reliable transportation.
Ability to communicate and give feedback.
Valid driver’s license and car insurance.
Ability to adhere to GM schedule requirements, including peak hours.
Successful motor vehicle record check.
Customer-focused approach (“Be A Customer Maniac!”).

Responsibilities

Oversee all restaurant staff and operations with an entrepreneurial mindset.
Hire and train employees and build a bench of shift leaders and team members.
Promote a positive restaurant culture and employee experience aligned with Tasty Hut, LLC core values.
Maintain excellent customer service and follow Pizza Hut service principles.
Oversee and execute inventory, forecasting, and scheduling processes.
Ensure team members have the tools and knowledge needed to succeed.
Partner with the Field Marketing Manager and Director of Field Compliance to grow sales and engage with the community.
Develop a store team that achieves high customer satisfaction results.
Ensure the restaurant meets or exceeds Tasty Hut, LLC and Pizza Hut standards and processes, including food, restaurant, and driver safety; CHAMPS; brand standards; FSSC; and CORE.
Work with the District Manager to maintain the facility and keep it in good repair.
Manage the restaurant’s profit and loss and evaluate and improve operational and financial performance.
Communicate company initiatives and programs to restaurant teams and manage team performance to execute them effectively.
Own the restaurant team’s career development and performance management process (MSM).
Use Pizza Hut tools, including Hutlink, Learning Zone, and Pizzapedia, and deliver required Pizza Hut training materials and courses, following up with store teams.
Comply with applicable laws and regulations and provide a safe work environment.
Maintain a clean, organized restaurant that meets health and safety regulations.
Demonstrate knowledge of the trade area and maintain positive vendor relationships.
Serve as a steward of the Pizza Hut brand and maintain the restaurant calendar.
Manage and adhere to the Tasty Hut, LLC handbook and policies.
Maintain a professional image and ethical conduct as a representative of Tasty Hut, LLC.
Exhibit Tasty Hut, LLC core values and work to fulfill its mission and vision.
Perform other duties as assigned.