General Manager

Potbelly (Potbelly Corporate)•Baltimore, VT

20h•$60,000 - $65,000

About The Position

The General Manager leads a Potbelly shop and creates an environment of belonging, teamwork, and positive customer and team-member experiences. The role oversees people development, hiring, scheduling, shop operations, food safety, customer service, local marketing, and assigned profit-and-loss responsibilities. The General Manager is expected to spend 80–90% of their time on the shop floor in the Front of the House and to work a minimum of 45 hours per week.

Requirements

At least 18 years of age.
At least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility preferred.
Meet applicable state food-safety requirements and obtain Food Safety Certification; after two unsuccessful attempts to pass, candidates are no longer eligible for a Leader role.
Friendly, customer-first mindset and ability to thrive in a fast-paced, energetic environment.
Strong written and verbal communication skills.
Problem-solving ability.
Open availability.
Ability to maintain deadlines, prioritize, and run an effective shift.
Strong organizational skills and ability to multitask.
Comfort working in a busy kitchen environment; knife skills are a plus.
Ability to manage potential allergens, including peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
Ability to build and develop teams and resolve conflict.
Strong interviewing skills.
Ability to write effective schedules and maintain labor goals.
Microsoft Office skills.
Strong business acumen and ability to understand and interpret financial reports.
Ability to stand or walk for 8–9 hours or as needed.
Stamina and ability to work at least 45 hours per week.
Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally.
Illinois employees must become food safety certified within 30 days of employment.

Nice To Haves

Prior General Manager experience in a restaurant or retail environment with P&L responsibility (at least 2 years preferred).
Knife skills.

Responsibilities

Train, coach, and develop shop team members and create development plans based on their abilities.
Interview, select, and hire team members who represent Potbelly Values.
Build and maintain a positive culture that supports team attraction and retention.
Schedule Associates, Certified Trainers, and Shift Leaders effectively while maintaining labor goals.
Keep the communication board updated with critical shop information and hold regular meetings with key shop staff.
Delegate tasks and ensure they are completed to a high standard.
Ensure security procedures and back-of-the-house procedural standards are followed.
Count drawers and follow daily cash-handling procedures.
Lead neighborhood marketing, promotions, recruiting, and local outreach to maximize sales potential.
Create a marketing plan and participate in community, school, local-business, social, and not-for-profit activities.
Control cost of goods, variances, inventories, and assigned P&L line items.
Prioritize and meet deadlines while running effective shifts.
Comply with food, cleanliness, health, and safety standards.
Handle customer complaints and issues effectively.
Perform other duties as assigned.