Dunbar General Manager

The Ballantyne Hotel & Spa, Charlotte•Charlotte, NC

3d•Onsite

About The Position

The Dunbar Manager oversees the daily operations of the Dunbar. The ideal candidate will be a passionate hospitality professional with a proven track record of success in managing restaurant teams, delivering exceptional customer experiences, and driving revenue.

Requirements

Proven experience as a Restaurant Manager or similar role in a high-volume restaurant.
Strong leadership and management skills.
Excellent communication and interpersonal skills.
Knowledge of food and beverage operations, including menu development, cost control, and inventory management.
Proficiency in POS systems and restaurant management software.
Ability to work flexible hours, including weekends and holidays.
Passion for the hospitality industry and a commitment to providing exceptional guest experiences.

Responsibilities

Oversee all aspects of restaurant operations, including staffing, scheduling, training, and performance management.
Ensure adherence to all food safety, sanitation, and health regulations.
Maintain a clean, safe, and organized Dunbar environment.
Monitor and control food and beverage costs.
Manage inventory and purchasing.
Deliver exceptional customer service, ensuring guest satisfaction.
Handle guest complaints and resolve issues promptly and professionally.
Build and maintain strong relationships with guests.
Recruit, hire, and train restaurant staff.
Motivate and inspire the team to achieve high performance.
Foster a positive and collaborative work environment.
Conduct regular performance reviews and provide feedback.
Analyze financial reports to identify areas for improvement.
Develop and implement strategies to increase revenue and profitability.
Manage labor costs and control expenses.
Assist in menu planning and development.
Ensure food quality and presentation standards are met.
Coordinate and execute private dining events, banquets, and special occasions.