General Manager

One Off Hospitality Group Ltd•Oak Park, IL

7d•$65,000 - $75,000

About The Position

The General Manager role is based in Oak Park, Illinois, and reports to the Director of Operations. The position is full-time and exempt. The posting’s position summary describes working hand in hand with Greg Wade and helping run an efficient, profitable Publican Quality Bread store operation. Responsibilities include ensuring company standards for sales, staffing, product quality, visual merchandising, and operations, while helping provide guests with quality products and fast, friendly service. The role enforces procedures with the Managing Partner and helps train new employees. The General Manager works across business departments on daily operations and plans to drive sales, manage costs, and grow the business. The role oversees front-of-house scheduling and staffing, supports promotions and community relations, guides and trains team members, addresses guest concerns, and helps maintain store cleanliness, safety, sanitation, cash-handling, and closing standards. The position may also help perform duties normally handled by other store employees. The work requires flexibility with job demands and hours, the ability to operate store equipment, and the ability to stand for up to 8–10 hours a day and handle or move equipment generally weighing 0–50 pounds. The employee must tolerate potential allergens including peanuts, eggs, dairy, gluten, soy, seafood, and shellfish.

Requirements

Previous 1–3 years of management experience required.
Illinois Manager Food Sanitation Certification required.
Illinois Allergen Certification required.
BASSET Certification required.
ServSafe Certification required.
Ability to handle stress under pressure.
Willingness to maintain a clean, healthy, and safe working environment.
Ability to coordinate multiple activities with attention to detail.
Ability to work independently with minimal supervision.
Ability to be flexible with job demands and open-minded when asked to complete tasks.
Ability to operate and use all equipment necessary to run the store.
Ability to move or handle equipment throughout the restaurant generally weighing 0–50 pounds.
Ability to stand for up to 8–10 hours a day.
Ability to tolerate potential allergens including peanut products, egg, dairy, gluten, soy, seafood, and shellfish.

Nice To Haves

Restaurant Management Certification or college degree preferred.
Familiarity with Hot Schedules and/or Toast preferred.

Responsibilities

Maintain a cheerful, courteous disposition and a neat, clean, professional image.
Work with business departments on daily operations and develop and execute plans to drive sales, manage costs, and grow the business.
Manage the front-of-house schedule, ensure proper staffing, and communicate staffing issues to People Services and the Managing Partner.
Partner with the Managing Partner to plan and execute sales promotions and maintain a positive community image.
Delegate duties to staff members as necessary.
Help maintain loss-prevention standards and review cash-handling, deposit, and safe procedures.
Proactively resolve guest issues and satisfy guests in various situations.
Maintain high cleanliness standards throughout the store, including its appearance, merchandise, and equipment.
Ensure team members understand the company’s products and services, including coffee, tea, bread, and pastries.
Counsel and train team members and discipline them as necessary.
Help with duties performed by other employees, such as baristas and cashiers.
Ensure checkouts and daily store-closing duties are completed to standard.
Maintain a strong understanding of the company’s background, core values, and philosophy.
Follow company safety and sanitation policies and procedures.
Perform other work-related duties as assigned.