General Manager

Cedartown Foods - Bojangles•Rome, GA

About The Position

The General Manager leads the restaurant’s day-to-day operations and is responsible for its people, operations, and financial performance. The role focuses on delivering an exceptional guest experience, maintaining a clean restaurant, achieving operational excellence, growing sales, and driving profitability through training and a positive work culture. The General Manager reports to the District Manager and supports them as required. The General Manager oversees talent management, food safety and quality, guest satisfaction, operational standards, financial performance, communication, and restaurant administration. The position requires open availability during restaurant operating hours as well as pre-opening and post-closing hours, and a minimum commitment of 50 hours per week. Physical demands include standing and remaining active for long periods, frequent bending and other movements, handling objects throughout a shift, and occasionally lifting more than 50 pounds. The role may involve exposure to noise and extreme temperatures and working under pressure during high-volume periods.

Requirements

At least 18 years of age.
Open availability during all restaurant operating hours and pre-opening and post-closing hours.
Dependable and able to work a minimum of 50 hours per week.
At least 3 years of Quick Service Restaurant management experience.
Proficient in Microsoft Office Suite.
Valid state driver’s license, active automobile insurance meeting the minimum liability coverage required in the driver’s state and local area, and a working personal vehicle available for management tasks.
Ability to tolerate noise, extreme hot and cold temperatures, and other elements.
Ability to frequently bend, kneel, squat, stand, walk, and twist at the waist.
Ability to push, pull, lift, and carry up to 10 pounds frequently and 50 or more pounds occasionally, including lifting from ground to overhead.
Ability to reach, grasp, and manipulate objects with hands throughout the shift, including reaching overhead.
Ability to occasionally climb and descend ladders and remain active while standing for long periods without a break.
Ability to work under pressure during high-volume peak periods and remain calm with teammates and guests.
Core competencies include integrity, sound decision-making, conflict management, initiative, resourcefulness, creativity, problem-solving, organization, prioritization, interpersonal and communication skills, collaboration, independence, teamwork, urgency, and a passion for helping people grow personally and professionally.

Nice To Haves

Experience managing units with drive-thrus.
ServSafe Manager certification.
High school diploma.

Responsibilities

Recruit, interview, hire, train, coach, and develop Assistant Managers, Shift Managers, and Team Members.
Develop an Assistant Manager capable of overseeing the restaurant and performing required duties in the General Manager’s absence.
Execute the brand training program and implement additional training plans as needed.
Maintain high personal and professional appearance standards and ensure the team does the same.
Build a work culture that promotes engagement and retention, recognize positive behaviors, and apply progressive discipline when needed.
Ensure employees follow hygiene, handwashing, glove-use, and food-safety standards.
Establish production plans and maintain systems to ensure food availability and adherence to brand recipes and quality standards.
Train the team to deliver an extraordinary guest experience and meet service and speed-of-service goals without compromising quality.
Investigate guest feedback, resolve concerns, monitor service trends, and coach or retrain employees as needed.
Maintain a clean and safe restaurant, uphold brand standards, evaluate operations, coach the team, and address operational gaps.
Achieve Health Department ratings of 95 or higher and passing brand evaluations by maintaining a trained and engaged management team.
Review financial reports, identify opportunities, and work with the team to improve results, traffic, average check, sales, and profitability.
Maintain accurate and complete cash, sales, inventory, and other restaurant data.
Keep abreast of company and brand initiatives and communicate them through shift huddles, meetings, one-on-ones, and the communication board.
Report injuries and incidents promptly to the District Manager and other required parties; participate in company calls and meetings as required.
Complete or delegate and verify daily, weekly, and period paperwork, including cash and inventory counts, banking, truck orders and deliveries, and schedules.
Ensure general safety protocols are followed, report facility issues promptly, implement marketing campaigns, and conduct new-product training.
Complete duties accurately and on time and maintain legal and regulatory requirements.