General Manager

Piedmont Airlines•Tri-Cities, TN

12d

About The Position

Piedmont Airlines is seeking a General Manager for its Ground Handling Department. The position manages station operations in accordance with established policies and procedures, overseeing staff that includes Shift Managers, Supervisors, and Agents. The General Manager is responsible for effective station operations, staffing and equipment planning, employee development and performance, and administrative reporting. The role reports to the Regional Manager, Ground Handling. Work takes place in a standard office environment and on the airport ramp, where conditions may include varied weather and elevated noise. The schedule may include all shifts, weekends, nights, holidays, and irregular hours; some travel may be required. Employment is contingent upon a valid driver’s license and clear driving record, a 10-year Criminal History Records Check, and a drug screen as required. Applicants must be at least 18 years old and provide proof of high school or GED completion.

Requirements

Proven success as a team leader, with the ability to preplan manpower and equipment.
Ability to work independently and set and meet deadlines.
Ability to work well with all levels of management and support staff.
Ability to defuse conflicts among team members.
Familiarity with Microsoft Office Suite.
Prior experience with internal controls processes for accountable items.
High school or GED completion.
Minimum age of 18.
Valid driver’s license and clear driving record.
Successful completion of a 10-year Criminal History Records Check and drug screen as required.

Nice To Haves

Two years of supervisory experience in both Operations and Customer Care.
Working knowledge of the Airport Operations Area environment.
Extensive knowledge of QIK, Sabre, and the Internal Controls Manual (ICM).
Bachelor’s degree in Aviation, Business, or a related field.

Responsibilities

Oversee station labor relations, operational efficiency, maintenance, facilities, safety, and security.
Oversee daily operations while considering company goals and customer expectations.
Coach employees and provide career development to staff.
Address non-compliant behavior and impose disciplinary action as required.
Implement corporate culture, policies, and goals in daily work routines.
Manage Shift Managers, Supervisors, and Agents.
Prepare daily, weekly, and monthly reports.
Schedule staff, including work assignments and rotations, breaks, overtime assignments, and coverage for absent employees.
Conduct employee performance reviews.
Preplan manpower and equipment needs.