General Manager Colorado Market

Asbury Automotive Group•Denver, CO

6d•Onsite

About The Position

General Manager assumes responsibility and is accountable for customer retention and the profitability of each department in the dealership. General Manager fulfills responsibilities primarily through the use of sound business management practices. General Manager plans, motivates, and coordinates the activities of the Management team. Strives to contribute to the store’s efforts to deliver an exceptional guest experience to our guests by making it a top priority to help other team members who are serving out guests (e.g., by being highly responsive to those team members’ requests for information or assistance that will help them serve our guests). Never think “that’s not in my job description”. Wowing our guests is the job of EVERY team member, even those who don’t interact directly with guests! When interacting with guests, seeks to deliver exceptional guest experiences by going above-and-beyond. When not interacting with guests, gives priority to helping other team members deliver exceptional guest experiences (e.g., by being highly responsive to their requests for information or assistance that will help them serve our guests). Serves as a role model/servant leader and ensures that the core values of the company are encompassed in behavior at all times. Recognizes and praises team members for exceptional performance and providing great guest expectations. When making a request or communicating a decision, explains the “why” behind it. Rarely shows strong negative emotions such as impatience, frustration, or anger. No task is beneath him/her; willing to perform routine tasks when needed. Is humble – whenever possible, gives credit to others instead of him/her self. When others make honest mistakes, doesn’t hold it against them and views it as a learning experience. Actively invites team members’ ideas, questions and concerns. Encourages team members to ask for help or support and genuinely welcomes the opportunity to assist. Attentive when others are speaking (e.g., good eye contact and no looking at his/her mobile device. Demonstrates professionalism (e.g., shows proper phone etiquette and avoids profanity and sarcasm). Avoids interrupting people; lets team members finish their thoughts. Encourages team members from different departments to collaborate in ways that enhance the guest experience. Treats all co-workers, customers, and vendors professionally and with respect. Attendance and Punctuality. Adheres to Company Policies and Procedures. Maintains a clean and organized work area. Maintains a professional appearance and adheres to the dealership dress code. Hires, trains, and motivates all dealership department managers. The GM should interview all job candidates before a final hiring decision is made. Directs and monitors all dealership management or supervisory personnel functions and completes formal performance evaluations of all department managers at regularly scheduled intervals. Plans dealership operations for the coming year and submits to Asbury Automotive for approval. Ensures volume commitments to the manufacturer are met. Meets with the controller/office manager weekly to review departmental forecasts for consistency with the monthly and annual forecasts. Meets with managers individually to develop monthly and annual goals and objectives, and to review actual performance. Develops merchandising strategies and assists in creating effective, cost-efficient advertising programs. Monitors daily operating control (DOC) report, implementing improved courses of action where necessary. Provides accurate weekly reports on the financial condition of Asbury Automotive. Ensures that the monthly financial statement is complete, accurate, and submitted on time to the factory. Develops and maintains a good working relationship with lending institutions and manufacturer personnel. Communicates management policies and procedures to all Team Members’ attitudes and build morale. Holds regularly scheduled managers meetings to ensure that every department is operating efficiently and profitably. Reviews all requests for training, approves those which are appropriate and consistent with Asbury Automotive goals for professional/technical ability and advancement, and monitors their effectiveness. Reviews and approves compensation plans for all team members; ensures all compensation plans are within company guidelines. Coordinates with the accounting office to ensure that records and analyses are maintained accurately. Resolves any customer complaints that department managers are unable to rectify. Comply with all organizational policies, practices, and procedures; including Asbury Automotive Group Code of Conduct at all times. Participate in proactive team efforts to achieve departmental and company goals. Perform other duties as assigned. Provide leadership to others through example and sharing of knowledge/skill. Supervise/manage/direct the selection, training, development, appraisal and work assignments of dealership management. Address complaints in a timely manner and conducts counseling sessions and termination in accordance with company guidelines. Lead by example and ensure that the core values of the company are encompassed in behavior at all times.

Requirements

Customer retention and dealership profitability.
Sound business management practices.
Ability to plan, motivate, and coordinate management teams.
Exceptional guest experience focus.
Servant leadership and adherence to core values.
Professionalism and respect in all interactions.
Attendance and punctuality.
Adherence to company policies and procedures.
Clean and organized work area.
Professional appearance and adherence to dress code.
Hiring, training, and motivation of department managers.
Interviewing all job candidates.
Directing and monitoring management personnel.
Conducting performance evaluations.
Planning dealership operations.
Meeting manufacturer volume commitments.
Forecasting and performance review with controller/office manager.
Developing monthly and annual goals with managers.
Developing merchandising strategies and advertising programs.
Monitoring daily operating control (DOC) reports.
Providing accurate financial reports.
Ensuring timely submission of financial statements.
Building relationships with lending institutions and manufacturers.
Communicating management policies and building morale.
Conducting regular managers meetings.
Reviewing and approving training requests.
Reviewing and approving compensation plans.
Coordinating with accounting for accurate records.
Resolving customer complaints.
Compliance with organizational policies and Code of Conduct.
Proactive team participation.
Leadership through example.
Supervision of dealership management selection, training, development, appraisal, and work assignments.
Timely complaint resolution, counseling, and termination procedures.

Nice To Haves

Extensive advancement opportunities.

Responsibilities

Assume responsibility and accountability for customer retention and dealership profitability.
Plan, motivate, and coordinate the activities of the Management team.
Deliver an exceptional guest experience by assisting team members serving guests.
Serve as a role model and ensure company core values are upheld.
Recognize and praise team members for exceptional performance.
Explain the 'why' behind requests or decisions.
Maintain a humble attitude and give credit to others.
View honest mistakes as learning experiences.
Actively invite team members' ideas, questions, and concerns.
Encourage team members to ask for help and provide assistance.
Demonstrate attentiveness when others are speaking.
Demonstrate professionalism in communication and behavior.
Avoid interrupting others.
Encourage collaboration between departments to enhance guest experience.
Treat all co-workers, customers, and vendors professionally and with respect.
Adhere to attendance and punctuality policies.
Adhere to Company Policies and Procedures.
Maintain a clean and organized work area.
Maintain a professional appearance and adhere to the dealership dress code.
Hire, train, and motivate all dealership department managers.
Interview all job candidates before a final hiring decision.
Direct and monitor dealership management and supervisory personnel functions.
Complete formal performance evaluations of all department managers.
Plan dealership operations for the coming year and submit for approval.
Ensure volume commitments to the manufacturer are met.
Meet with the controller/office manager weekly to review departmental forecasts.
Meet with managers individually to develop goals and review performance.
Develop merchandising strategies and assist in creating advertising programs.
Monitor daily operating control (DOC) report and implement improvements.
Provide accurate weekly reports on the financial condition of the company.
Ensure the monthly financial statement is complete, accurate, and submitted on time.
Develop and maintain good working relationships with lending institutions and manufacturer personnel.
Communicate management policies and procedures to build morale.
Hold regular managers meetings to ensure efficient and profitable department operations.
Review and approve training requests.
Review and approve compensation plans for all team members.
Coordinate with the accounting office to ensure accurate records and analyses.
Resolve customer complaints that department managers cannot rectify.
Comply with all organizational policies, practices, and procedures, including the Code of Conduct.
Participate in proactive team efforts to achieve departmental and company goals.
Perform other duties as assigned.
Provide leadership through example and knowledge sharing.
Supervise, manage, and direct the selection, training, development, appraisal, and work assignments of dealership management.
Address complaints in a timely manner, conduct counseling sessions, and handle terminations according to company guidelines.