General Manager
About The Position
Stretch Zone is seeking a dynamic, results-driven General Manager to lead the daily operations and overall performance of one of our studios. This position is ideal for a motivated leader with experience in health, wellness, fitness, sales, customer service, or business operations. The General Manager is responsible for developing a high-performing team, delivering an exceptional client experience, achieving revenue and membership goals, and maintaining the operational and financial health of the studio. The successful candidate will combine strong leadership and business management skills with a genuine passion for helping others improve their mobility, performance, and overall wellness. Selected candidates must successfully complete Stretch Zone’s paid training and certification program, which includes instruction and testing in our proprietary stretching methods, client experience standards, sales process, and studio operations.
Requirements
- Previous leadership, management, sales, fitness, wellness, healthcare, hospitality, or customer-service experience
- Demonstrated ability to lead, motivate, and develop a team
- Strong sales, relationship-building, and customer-service skills
- Business-minded approach with an understanding of revenue, expenses, and performance goals
- Excellent verbal, written, and interpersonal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Professional, dependable, energetic, and results-oriented
- Genuine interest in health, wellness, mobility, and helping others
- Willingness and ability to successfully complete the required Stretch Zone training and certification program
Responsibilities
- Lead the daily operations and financial performance of the studio.
- Recruit, onboard, train, coach, schedule, and manage studio employees.
- Establish a professional, positive, accountable, and high-energy workplace culture.
- Set clear performance expectations and hold team members accountable for achieving individual and studio goals.
- Drive membership growth, revenue, client retention, and overall studio profitability.
- Conduct consultations with prospective clients, introduce them to the Stretch Zone method, and recommend programs aligned with their goals.
- Ensure the team consistently delivers an exceptional client experience.
- Monitor studio performance, operational reports, sales activity, and key performance indicators.
- Implement and maintain company policies, operating procedures, brand standards, programs, and initiatives.
- Manage client questions, concerns, and service requests professionally and promptly.
- Maintain a clean, organized, welcoming, and fully operational studio environment.
- Communicate regularly with the Regional Manager and other members of company leadership.
- Provide ongoing leadership, direction, coaching, and support to all direct reports.
- Perform additional leadership and operational responsibilities as needed to support the studio’s success.
Benefits
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
- Bonus based on performance
- Paid in-house Stretch Practitioner certification and training
- Commission and performance-based bonus opportunities
- Ongoing professional development and continuing education
- Career advancement within a growing national brand
- Energetic, team-oriented work environment
- Opportunity to make a meaningful difference in clients’ health and quality of life
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
