General Manager

The Lodge at Kukui'ula • Koloa, HI

21d • $130,000 - $140,000

About The Position

CoralTree Residences Collection is recognized as the outstanding choice in managing premium and luxury residential resorts, vacation homes and hotels; defined by people with genuine purpose, pride and sense of place. This is an incredible opportunity to be part of our team as the General Manager overseeing a highly respected luxury residential resort at The Lodge at Kukui'ula in Koloa, on the island of Kauai.
Grounded in our Purpose, to Serve from the Heart, our General Manager is responsible for bringing our purpose to life through the execution and delivery of the CoralTree brand values and brand experiences across all stakeholders: guests, team members, owners, and communities.
With a strong reputation for remarkable energy, and a strong work ethic, our General Manager actively and consistently engage all stakeholders to listen, learn, and lead a diverse team focused on building brand loyalty and cultivating positive guest experiences.

Requirements

• This leader must possess exceptional leadership skills within an upscale or luxury resort operation.
• Prior experience in Hawaii and working within a residential homeowners is preferred.
• The leader should excel in guest, homeowner and associate relations and must be resourceful, highly self-motivated, possess a strong work ethic and sense of urgency.
• It is expected that this leader will have exceptional written and verbal communication skills, and be able to guide and direct work teams, individuals, and property operating departments to achieve financial objectives.
• The General Manager must also possess a track record of providing exceptional service experiences balanced with operational efficiency, capital project management, and strong local community involvement.
• A minimum of 2 years’ experience as an Assistant General Manager or Director of Operations in a resort hotel or condominium property.
• Must have a working knowledge of accounting principles.
• Must be able to read and understand financial statements.
• Must be able to communicate thoughts and ideas clearly in verbally and written for employees, owners, and guests.

Responsibilities

• The General Manager is responsible for managing the rental property and department budgetsto achieve desired results in the Front Office, Housekeeping, and Maintenance financial goals.
• Ensure each property & department efficiently operates and fulfills all contracted, legal, and internal control requirements.
• Position will act as a dual role, managing the Guest Experience and supporting the unit acquisition, enhancing the owner experience, and creating more opportunities.
• Ensures all Front Office and Rooms Division departments meet standards and achieve goals.
• Encourages a positive team member attitude, upholds CoralTree Residence Collection Hawaii values, mission and vision statements and fully supports the guiding principles.
• Helps foster a progressive, results-oriented culture, by leading by example, motivating, training, and holding all assigned team members accountable for the execution of their roles to achieve personal and company goals.
• The General Manager is responsible for managing the CoralTree rental program.
• The GM ensures that a first-class maintenance and housekeeping operation are in place to service the property and residences under management.
• In addition, the GM oversees services provided by the front desk.
• The GM will embody, build, and support a culture of care and service dedication that elevates the resort experience for all.
• This person must build, develop, and retain a leadership team and must be able to effectively communicate expectations.
• The GM holds leadership accountable for successful implementation of service and strategy implementation.

Benefits

• Complimentary room nights at CoralTree Hospitality Group properties!
• Friends and Family receive discounted rates at CoralTree Hospitality Group properties.
• Paid Parental Leave
• Earn up to 24 days of Paid Time Off (PTO) that can be immediately used
• 401(k) Retirement Savings Plan with a company match
• Group medical, dental, vision, life, and disability benefits
• Employee Assistance Program
• Access to employee discounts from industry-leading travel, entertainment, and retail brands, including Walt Disney World, Live Nation, Samsung, Hertz, and many more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees