General Manager

GDC•Gadsden, AL

16d•Onsite

About The Position

We are seeking an experienced General Manager to lead a single high-volume cafe for a large multi-unit franchise group operating a well-known national fast-casual cafe brand. This is a hands-on, floor-first leadership role in a fast-paced, counter-service environment with strong peak-period volume across in-cafe, mobile ordering, and third-party delivery channels. The ideal candidate has prior general management or strong assistant management experience in fast casual, quick service, or a similar high-throughput concept. This company is looking for a leader who builds and retains a hourly team, holds standards during a rush, and takes real ownership of the cafe's numbers.

Requirements

Prior general management or strong assistant management experience in fast casual, quick service, or a similar high-throughput concept.
Ability to build and retain an hourly team.
Ability to hold standards during a rush.
Ability to take ownership of the cafe's numbers.

Responsibilities

Own day-to-day operations and overall performance of a single cafe location.
Drive sales growth, profitability, and control of food cost, labor, and operating expenses.
Lead the team on the floor through peak dayparts and maintain speed of service targets.
Recruit, hire, onboard, train, and retain shift leaders and hourly team members.
Build and manage schedules that match labor to forecasted volume and budget.
Ensure consistent product quality, portioning, and presentation across all menu items.
Maintain the highest standards of food safety, sanitation, and cafe cleanliness.
Manage inventory, ordering, receiving, and waste reduction on a weekly cycle.
Deliver a strong guest experience and resolve guest concerns directly and quickly.
Execute brand standards, LTOs, and marketing initiatives on schedule.
Support local store marketing and community engagement to grow cafe traffic.
Develop bench strength and prepare team members for their next role.