General Manager

Potbelly Corporate•Green Bay, WI

13d

About The Position

The General Manager leads a Potbelly shop and creates a welcoming environment built on teamwork and positive customer and team-member experiences. The role oversees staffing and development, daily shop operations, customer service, safety, marketing, sales, labor, inventory, and assigned profit-and-loss line items. The General Manager is expected to spend 80–90% of their time on the shop floor in the Front of the House and work at least 45 hours per week.

Requirements

Must be at least 18 years of age.
At least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility is preferred.
Meet state food safety requirements and pass and obtain a Food Safety Certification; after two unsuccessful attempts, the candidate will no longer be eligible for a Leader role.
Friendly, customer-first mindset and ability to thrive in a fast-paced, energetic environment.
Strong written and verbal communication skills.
Problem-solving ability.
Open availability.
Ability to maintain deadlines and prioritize while running an effective shift.
Strong organizational skills and ability to multitask.
Comfort working in a busy kitchen environment; knife skills are a plus.
Ability to manage potential allergens, including peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
Ability to build and develop strong teams and handle conflict resolution.
Strong interviewing skills.
Ability to write effective schedules and maintain labor goals.
Microsoft Office skills.
Strong business acumen and ability to understand and interpret financial reports.
Ability to stand and walk for 8–9 hours or as needed.
Ability and stamina to work a minimum of 45 hours per week.
Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally.
Illinois employees must become food safety certified within 30 days of employment.

Nice To Haves

At least 2 years of General Manager experience in a restaurant or retail environment with P&L responsibility is preferred.
Knife skills are a plus.

Responsibilities

Train, coach, and develop shop team members, assess their abilities, and create and implement development plans.
Interview, select, and hire people who represent Potbelly values.
Develop and maintain a positive shop culture that supports attraction and retention.
Schedule Associates, Certified Trainers, and Shift Leaders effectively, and maintain labor goals.
Keep the communication board updated with critical shop information and hold regular meetings with key shop staff.
Delegate tasks and ensure a high standard of execution.
Ensure security procedures and back-of-the-house procedural standards are followed.
Count drawers and follow daily cash-handling procedures.
Drive neighborhood shop marketing and promotions, including recruiting and marketing outside the shop.
Control cost of goods, variances, and inventories.
Create a marketing plan and lead local shop marketing to increase sales; participate in community, school, local business, social, and nonprofit activities.
Control assigned profit-and-loss line items.
Spend 80–90% of work time on the shop floor in the Front of the House.
Maintain deadlines and priorities while running an effective shift.
Comply with food, cleanliness, and safety standards.
Handle customer complaints and issues effectively.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance.
Domestic partnership benefits.
Paid parental leave.
Flexible spending account (FSA) and health savings account (HSA) with employer contribution.
Commuter benefit program.
Retirement savings plan with 401(k) company match.
Employee assistance program.
Paid time off.
Discount program.
Flexible work schedule.
Career growth opportunities.
Competitive pay with performance-based annual raises.
Bonus potential.