General Manager

Vireo Health • Baltimore, MD

3d • $75,000 - $85,000

About The Position

Vireo is seeking an energetic and experienced Retail General Manager to lead a Green Goods dispensary. The General Manager oversees local Patient Care Coordinators, communicates with patients, handles customer service issues, supports the dispensary manager, and maintains an efficient workflow during daily operations. The role reports directly to the Head of Market.

The General Manager leads retail operations across sales, customer service, and inventory; ensures compliance with state and local cannabis regulations; and develops strategies to grow revenue and customer loyalty. The role also oversees staffing, costs, inventory replenishment, quality metrics, performance analysis, marketing tactics, employee training, and team development. The position is expected to work up to 55 hours per week, including weekends and nights.

Requirements

• College degree.
• At least 3 years of direct employee management experience.
• At least 2 years of leadership experience in a retail or customer service environment.
• Outstanding customer service skills.
• Ability to communicate effectively with team members, patients, and health care providers.
• Passion for medical cannabis and willingness to become knowledgeable about it.
• Ability to maintain and safeguard entrusted confidential information.
• Ability to understand, support, and implement community and organizational policies and procedures, as well as government regulations.
• Proficiency with MS Office.
• Excellent verbal and written communication skills.
• Ability to work both in a team environment and independently.
• Ability to handle multiple tasks simultaneously.
• Ability to work in a fast-paced environment.
• Adaptability to changes in the work environment.

Responsibilities

• Manage cross-functional retail operations, including sales, customer service, and inventory management.
• Ensure compliance with all state and local cannabis regulations.
• Develop and implement sales strategies to exceed sales targets, drive revenue, and increase customer retention.
• Maintain optimal inventory levels and manage replenishment to ensure product availability.
• Monitor labor and material costs to maximize profitability.
• Interface with internal and external stakeholders within the cannabis supply chain.
• Develop and maintain site quality metrics to improve operational efficiency and customer satisfaction.
• Use data analysis and reporting tools to assess performance and inform decisions.
• Develop marketing tactics to increase sales.
• Address HR concerns, foster a positive work environment, and ensure employee training on cannabis regulations and products.
• Manage, support, and develop the team to improve performance and help employees grow in their roles.
• Communicate with patients, handle customer service issues, and maintain efficient daily dispensary operations.

Benefits

• Base salary of $75,000–$85,000 plus performance-based bonus incentive opportunities.
• Medical, dental, and vision benefits, plus HSA/FSA Dependent Care, beginning on the first of the month after starting.
• 401(k) program with a 3% employer match after six months of employment.
• 11 days of accrued PTO in the first year.
• Two wellness days and volunteer hours in the first year.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager