General Manager

Five Guys•Fort Lauderdale, FL

32d•Onsite

About The Position

At Five Guys, our General Managers are the leaders of the restaurant. You are responsible for delivering an exceptional guest experience, developing a high-performing team, and driving strong financial and operational results. This is a hands-on leadership role that requires ownership, accountability, and a commitment to brand standards.

Requirements

Exceptional guest experience delivery
High-performing team development
Strong financial and operational results driving
Ownership, accountability, and commitment to brand standards
Adherence to Five Guys brand standards and operating procedures
Meeting and exceeding food safety and sanitation requirements
Recruiting, hiring, training, and developing a strong team
Creating a positive, high-energy work environment
Coaching and holding managers accountable
Building bench strength and succession plans
Driving sales growth
Managing and controlling labor, food cost, and controllable expenses
Reviewing and acting on P&L statements
Ensuring accurate inventory, ordering, and waste control
Setting clear goals aligned with company KPIs
Executing action plans for performance improvement
Maintaining compliance with company systems, reporting, and documentation
Ensuring proper scheduling

Responsibilities

Lead daily restaurant operations to ensure exceptional food quality, cleanliness, and speed of service
Deliver on key performance metrics including Secret Shopper, ticket time, customer complaints, and CSAT
Maintain strict adherence to Five Guys brand standards and operating procedures
Ensure all food safety and sanitation requirements are met and consistently exceed expectations
Recruit, hire, train, and develop a strong team of Assistant Managers, Shift Leaders, and Crew
Create a positive, high-energy work environment that reflects the Five Guys culture
Coach and hold managers accountable to performance expectations and development goals
Build bench strength and succession plans within your restaurant
Drive sales growth through operational excellence and local store marketing initiatives
Manage and control labor, food cost, and controllable expenses
Review and act on P&L statements to improve profitability
Ensure accurate inventory, ordering, and waste control practices
Set clear goals aligned with company KPIs and ensure consistent follow-up
Execute action plans to improve performance in key areas such as complaints, problem resolution, and food safety
Maintain compliance with company systems, reporting, and documentation standards
Ensure proper scheduling to support both service and financial targets