General Manager

Potbelly Corporate•Test Location, MI

5d•Onsite

About The Position

Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation? The General Manager is the leader of the Potbelly shop. They should bring their good vibes every day to create an environment of belonging and teamwork in order to make Potbelly a fun place for our team members and customers, too.

Requirements

At least 18 years of age
Minimum of at least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility preferred
Meet all Food Safety requirements within your state.
Must pass and obtain a Food Safety Certification. After 2 unsuccessful attempts to pass, you will no longer be eligible for a Leader role
A friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environment
Strong written and verbal communication skills
Enjoy problem-solving
Open availability
Able to maintain deadlines and prioritize while running an effective shift
Strong organizational skills and the ability to multitask
Comfortable working in a bustling kitchen environment (knife skills are a big plus!)
Able to manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
Able to build and develop strong teams and handle conflict resolution
Strong interviewing skills
Able to write effective schedules and maintain labor goals
Microsoft Office skills
Strong business acumen
Ability to understand and interpret financial reports
Able to stand/walk for 8-9 hours or as needed
Ability/stamina to work a minimum of 45 hours per week
Able to lift up to 10 pounds frequently and up to 50 pounds occasionally
Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment

Nice To Haves

P&L responsibility preferred
knife skills are a big plus!

Responsibilities

Train, coach, and develop all shop team members to realize their potential
Assess staff abilities. Create and implement effective development plans
Interview, select and hire great people who represent Potbelly Values
Develop and maintain Good Vibes culture that fosters strong attraction & retention
Effectively schedule Associates, Certified Trainers and Shift Leaders
Update communication board with critical shop information
Hold regular meetings with key shop staff
Effectively delegate tasks to team and ensure a high standard of execution
Ensure all security procedures are followed
Ensure back-of-the-house procedural standards are met
Count drawers and follow proper daily cash handling procedures
Effectively drive neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes
Control cost of goods, variances and inventories within the shop
Create a marketing plan. Lead local shop marketing to increase sales.
A GM ideally is involved in the community, the school and local business, social and not-for-profit activities
Control assigned P&L line items
Must spend 80-90% of time on the shop floor in the Front of the House
Ability to maintain deadlines and prioritize while running an effective shift
Comply with health and safety standards for food, cleanliness and safety
Effectively handle customer complaints/issues
Other duties as assigned