General Manager

Boston Pizza • Milton, ON

7d • Onsite

About The Position

At Boston Pizza Milton, we're looking for an experienced, energetic, and people-focused General Manager to lead our restaurant with passion, integrity, and a commitment to excellence. As General Manager, you will oversee all aspects of the restaurant's daily operations, leading both the Front of House and Kitchen teams to deliver exceptional Guest experiences while achieving operational and financial goals. You'll be responsible for building a strong leadership team, developing future leaders, driving sales, controlling costs, and fostering a positive, high-performing workplace culture. This is a hands-on leadership role for someone who enjoys mentoring others, thrives in a fast-paced environment, and is passionate about hospitality, community involvement, and operational excellence.

Requirements

• Previous experience as a General Manager, Assistant General Manager, or Senior Restaurant Manager in a high-volume casual dining environment is required.
• Proven experience leading both Front of House and Kitchen operations.
• Strong understanding of restaurant financial management, including labor, food cost, inventory control, budgeting, and profitability.
• Demonstrated success in recruiting, coaching, and developing management teams and hourly staff.
• Availability to work evenings, weekends, and holidays as business needs require.

Nice To Haves

• Experience with local restaurant marketing, community engagement, and sales-building initiatives is considered a strong asset.
• Previous Boston Pizza experience or familiarity with Boston Pizza operating systems, recipes, brand standards, and operational procedures will be considered a strong asset.
• Food Handler Certification and Smart Serve Certification are considered assets (or willingness to obtain them).

Responsibilities

• Lead, mentor, coach, and inspire the management team and all restaurant staff.
• Recruit, hire, onboard, train, and develop team members.
• Build a positive culture focused on accountability, teamwork, and continuous improvement.
• Recognize, reward, and retain top-performing employees.
• Conduct regular performance reviews and coaching sessions.
• Ensure succession planning by developing future leaders within the restaurant.
• Oversee all Front of House and Heart of House operations to ensure seamless service.
• Maintain Boston Pizza's standards for food quality, hospitality, cleanliness, and operational excellence.
• Ensure every Guest receives an outstanding dining experience.
• Resolve Guest concerns promptly and professionally.
• Maintain a safe, organized, and efficient restaurant environment.
• Achieve sales, profitability, and budget targets.
• Manage labor scheduling and productivity.
• Control food, beverage, and operating costs.
• Analyze financial reports and identify opportunities for improvement.
• Manage inventory levels and minimize waste.
• Ensure proper cash handling and administrative procedures.
• Develop and execute local restaurant marketing initiatives.
• Build relationships with schools, sports teams, local businesses, and community organizations.
• Support fundraising events, sponsorships, and community partnerships.
• Drive Guest traffic through local promotions and community involvement.
• Collaborate with ownership on business development opportunities.
• Ensure compliance with all Health Department regulations and Boston Pizza operating standards.
• Maintain the highest standards of food safety, sanitation, and workplace safety.
• Ensure all team members follow proper food handling procedures.
• Conduct regular operational and cleanliness inspections.
• Foster open communication between Front of House and Kitchen teams.
• Set clear goals, expectations, and performance standards.
• Lead regular management and team meetings.
• Work closely with ownership to drive operational success and continuous improvement.

Benefits

• Competitive salary based on experience
• Performance-based bonus opportunities
• Flexible scheduling that supports work-life balance
• Comprehensive leadership development and ongoing training
• Career advancement opportunities within Boston Pizza
• A respectful, supportive, and team-oriented work environment
• Employee recognition and incentive programs
• Staff discounts and team appreciation events
• The opportunity to make a meaningful impact within a locally owned restaurant
• The chance to build strong community relationships and represent one of Canada's most recognized restaurant brands

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed