General Manager

Call Your Mother Deli • Philadelphia, PA

12d • $70,000 - $75,000 • Hybrid

About The Position

Call Your Mother is a Jew-ish deli that blends influences from Boca and Brooklyn, offering grandma-level hospitality and delicious bagel sandwiches. Founded by husband-and-wife team Andrew and Chef Dani, the company focuses on creating scrumptious, nostalgic food and unforgettable experiences without pretension. Starting from a farmer's market stand in 2018, Call Your Mother has expanded to multiple shops across the DMV, Colorado, Chicago, and plans to open in Philadelphia and Miami by 2026. The company is looking for a General Manager in Philadelphia to oversee kitchen operations, front-of-house service, team development, and overall shop profitability. The GM is expected to be guest-, food-, and team-focused, with strong problem-solving, communication, and motivational skills. They will lead by example, embodying the company's "VIBES" values (Vibrancy, Integrity, Belonging, Energy, and Seize the Moment).

Requirements

• 1–2 years of restaurant management experience and understand what it takes to run a smooth, successful shop.
• Strong understanding of P&L management, COGS, labor, scheduling, process improvement, training, team development, and food quality standards.
• Hold a current ServSafe Manager Food Safety Certification and know restaurant safety and sanitation standards.
• Highly organized and can confidently balance food costs, labor goals, team needs, and daily operations without losing sight of the details.
• Believe memorable hospitality starts with genuinely caring about every guest’s experience.
• Lead by example with a hands-on, roll-up-your-sleeves mentality and are always ready to jump in alongside your team.
• Take initiative, anticipate challenges, and can move comfortably between solving what’s in front of you and thinking about the bigger picture.
• Bring positive, can-do energy and thrive in a fast-paced environment where no two days are exactly the same.
• Have developed strong, diverse teams through clear communication, thoughtful coaching, trust, and accountability.
• Stay calm under pressure and approach challenges with a solutions-first mindset.
• Treat others with kindness and respect and believe the best teams succeed by supporting one another.
• Sweat the details because you know the little things make a big difference for your team and your guests.
• Can work a flexible schedule, including weekends and holidays.
• Are digging our BIG V.I.B.E.S. (Vibrancy, Integrity, Belonging, Energy, and Seize the Moment).

Responsibilities

• Own the day-to-day operations of the shop, from opening preparation and service execution through closing, ensuring every shift meets CYM’s highest standards.
• Proactively solve problems, remove obstacles, and identify opportunities to make the shop more efficient, organized, and successful.
• Lead supervisors and team members in delivering exceptional hospitality and bringing CYM’s BIG V.I.B.E.S. to life for every guest.
• Partner closely with supervisors to build a positive, high-performing work environment rooted in teamwork, communication, and accountability.
• Establish and uphold operational standards by ensuring checklists, recipe specifications, and other CYM systems are followed consistently.
• Protect the condition and appearance of the shop by overseeing equipment maintenance, trash pickups, linens, deep cleaning, and storage organization.
• Champion food and workplace safety, ensuring ServSafe requirements and CYM safety standards are followed every day.
• Own food and beverage management—including inventory, ordering, and budgeting—while driving progress toward food, beverage, and labor goals.
• Build and develop a strong team through thoughtful recruiting, hiring, onboarding, training, coaching, and performance evaluations.
• Create schedules that position every shift for success, ensuring the shop has the right people in the right places at the right times.
• Step in when callouts, emergencies, or unexpected challenges arise, making thoughtful decisions in the best interest of the shop, team, and guests.
• Work in the shop five days a week, including weekends, to stay close to the team and guest experience.
• Move comfortably between CYM locations throughout the DMV, with reliable transportation to support the business wherever needed.

Benefits

• Competitive salary $70,000, plus quarterly bonus opportunity.
• Health Insurance. Health, dental, and vision insurance.
• Unlimited paid time off
• 100% Paid, 12 week parental leave
• 401(k) with 4% company match.
• Free English and Spanish classes, plus Duolingo reimbursement.
• Early Wage Access. Instantly get up to 50% of your eligible earned wages before payday!
• Confidential therapy and professional resources for mental health, legal guidance, financial wellness, and more.
• BAGELS ON THE HOUSE! Plus 50% off when you're off the clock.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed