General Manager

Pyramid Global Hospitality•Philadelphia, PA

13d•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. About our property: Welcome to Cambria Hotel Philadelphia Downtown Center City, a distinguished property within the Pyramid Global Hospitality portfolio. Situated in the heart of Philadelphia’s vibrant Center City, this modern hotel offers 223 stylish guest rooms and 2,200 sq. ft. of versatile meeting space, making it an ideal setting for business gatherings, special events, and exceptional hospitality experiences. At Cambria Hotel Philadelphia Downtown Center City, team members have the chance to be part of a dynamic hospitality environment where creativity, dedication, and excellence are valued. If you're passionate about delivering outstanding service and eager to grow your career in a supportive, people-first culture, discover the exciting opportunities waiting for you at Cambria Hotel Philadelphia Downtown Center City.

Requirements

A proven track record as a successful leader as a hotel General Manager.
A minimum of 7 years of hospitality experience showing progressive growth.
A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management.
Exceptional hands-on leadership and communication skills.
Problem-solving abilities and critical thinking skills.
Commitment to meeting all deadlines.
The flexibility to adapt to varying shifts, including weekends and holidays.
A commitment to maintaining a positive and organized work environment.

Nice To Haves

A minimum of two-years Choice experience strongly preferred.
Philadelphia market knowledge strongly preferred.

Responsibilities

Develop and execute a comprehensive strategic plan to drive the hotel's growth and profitability.
Identify market trends, customer preferences, and competitive landscape to make informed business decisions.
Set long-term goals and objectives for the hotel and work towards achieving them.
Lead a diverse team of minimal department heads and staff, fostering a collaborative and motivated work environment.
Provide guidance, mentoring, and development opportunities to team members.
Encourage teamwork and open communication across all departments.
Oversee all departments including front office, housekeeping, human resources, accounting, sales, food and beverage, maintenance, and more.
Ensure smooth day-to-day operations by implementing efficient processes and procedures.
Monitor service quality to maintain the highest standards of guest satisfaction.
Create and manage the hotel's budget, allocating resources appropriately to various departments.
Monitor financial performance, analyze variances, and implement corrective actions as needed.
Drive revenue generation through strategic pricing, upselling, and innovative offerings.
Foster a guest-centric culture throughout the hotel, prioritizing personalized service and exceptional experiences.
Address guest concerns and feedback promptly, striving for continuous improvement.
Implement initiatives to enhance guest satisfaction and loyalty.
Ensure the maintenance and enhancement of the hotel's physical assets, including accommodations, amenities, and common areas.
Implement sustainability initiatives to minimize the hotel's environmental impact.
Strong management of capital projects.
Stay updated on local and national regulations related to the hospitality industry and ensure the hotel's compliance.
Maintain health and safety standards for guests and staff.