General Manager

Ulta Beauty, Inc. • Rutland, IL

3d

About The Position

The General Manager (GM) leads a single Ulta Beauty retail store, including its salon, in alignment with the company’s mission, vision, and values. The GM leads a team of managers and is accountable for store performance across sales, service, expense control, talent acquisition and development, standard operating procedures, and compliance. The role calls for process excellence, a focus on results, and the ability to lead, influence, and develop a team.

The GM promotes accountability for retail and service sales, guest loyalty, payroll, omnichannel performance, and shrink goals. They use forecasts and payroll budgets to schedule effectively, address operational and financial issues, and improve profitability. They also serve guests through makeup applications, skincare analysis, and product demonstrations, and stay informed about beauty trends, products, and services.

The GM attracts, hires, retains, and develops talent; builds an inclusive, engaged, collaborative team; and oversees training, coaching, performance reviews, succession planning, and development plans. They communicate company strategy and store goals, partner with field leadership and People Success on employee matters, and lead guest engagement efforts.

The GM ensures compliance with company policies and standards; directs scheduling and task management; protects assets and minimizes loss; oversees inventory, cash management, safety, and loss prevention; and supports company initiatives and technology adoption. The role includes regular communication with field leadership about business trends, operational challenges, merchandise needs, and competition.

This position requires a flexible full-time schedule that includes days, evenings, weekends, and holidays, and availability to close at least once per week. The GM may attend corporate meetings and conferences involving overnight stays and interstate travel. The role involves frequent computer and telephone use, continuous movement around the store, frequent bending, pushing, reaching, twisting, walking, and handling objects, and frequent lifting or carrying up to 25 pounds. The company will engage in an interactive process to consider reasonable accommodations for associates with disabilities.

Requirements

• 3–5+ years of fast-paced retail management or other relevant work experience.
• Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Retail management ability, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
• Leadership experience attracting, developing, and motivating talent; adapting to change; building collaborative relationships; and leading and influencing teams.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, use sound judgment in ambiguous situations, and remain flexible and adaptable.
• Availability for a flexible full-time schedule that includes days, evenings, weekends, and holidays.
• Availability to close the store at least once per week.
• Ability to attend corporate business meetings and conferences, including overnight stays and interstate travel.
• Valid identification for airline travel.
• Ability to perform essential job functions, with reasonable accommodation considered through the company’s interactive process where applicable.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Promote accountability for store goals related to retail and service sales, guest loyalty, payroll, omnichannel performance, and retail shrink.
• Drive profitability through operational excellence, sales growth, and expense control.
• Use store forecasts and payroll budgets to schedule associates, maximize productivity, meet sales and payroll goals, and complete workload on time.
• Address issues identified through financial and operational reports, store visits, and audits.
• Perform makeup applications, skincare analysis, and product demonstrations for guests.
• Stay informed about industry trends, products, services, ingredients, and benefits.
• Maintain regular attendance and hold store associates accountable to the attendance policy.
• Attract, hire, and retain a diverse team, and address staffing needs and vacancies.
• Partner with the District Manager and People Success to address policy violations and corrective action fairly and in accordance with company policies.
• Build an engaged team through collaboration, open communication, and effective prioritization.
• Create an inclusive environment that supports associate growth and engagement.
• Lead manager and associate development, including training, coaching, competency-based feedback, performance reviews, succession planning, and individual development plans.
• Participate in ongoing training and ensure direct reports do the same.
• Share enterprise strategy with direct reports and establish store goals aligned with company goals.
• Work alongside the management team to set priorities and provide clear direction.
• Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful and friendly guest experience.
• Ensure compliance with company policies, procedures, standards, and dress code.
• Use company scheduling and task management tools to staff effectively, prioritize workload, and ensure leadership adoption and policy compliance.
• Protect company assets and minimize loss through workplace safety, inventory control, cash management, and loss prevention.
• Execute inventory control processes and complete theft reporting as needed.
• Support continuous improvement by promoting company initiatives and technology, communicating expectations, and ensuring store tasks are completed.
• Use company programs, tools, and resources to improve store performance.
• Communicate with field leadership about business trends, opportunities, operational challenges, merchandise needs, and the competitive landscape.

Benefits

• Paid time off for eligible full-time associates.
• Health insurance for eligible full-time associates.
• Dental insurance for eligible full-time associates.
• Vision insurance for eligible full-time associates.
• Life insurance for eligible full-time associates.
• Disability benefits for eligible full-time associates.
• Opportunity for eligible associates to earn additional compensation under the company bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed