General Manager

Sky Zone•Boynton Beach, FL

7d•$68,000 - $80,300•Onsite

About The Position

The General Manager (GM) works under the guidance of the District Manager and is responsible for all park operations, including safety and cleanliness, membership sales and park revenue, and delivering an exceptional guest experience. The GM leads by example and through the team, fostering a positive work environment, communicating clear expectations, and upholding Sky Zone standards. The role oversees team members and customer service, revenue and expense management, and facility compliance and safety. The GM develops assistant managers and team leads, manages employment processes, addresses customer issues, oversees park financial performance and sales goals, and ensures staff training and facility operations meet company and OSHA safety requirements. Compensation ranges from $68,000 to $80,300 base pay, plus bonus opportunity, based on qualifications, experience, and performance. A competitive benefits package includes medical, dental, and vision coverage, and 401(k) eligibility subject to age and tenure requirements.

Requirements

Be at least 18 years old.
Have a high school diploma or equivalent education.
Have at least 3 years of overall management experience in a high-customer-volume industry.
Have at least 2 years of sales experience.
Understand how to use Profit & Loss reports to set and manage business revenue goals.
Have demonstrated experience meeting or exceeding company KPIs.
Have basic proficiency with technology such as MS Office Suite, Teams, and point-of-sale systems.
Be available to work nights, weekends, and holidays as needed.
Be results-driven, reliable, detail-oriented, and organized.
Be able to stand for long periods and lift at least 20 pounds.
Be able to remain stationary and move around the park for long periods to meet guest, park, and safety needs.
Be able to frequently communicate and interact with employees and customers in a busy, often loud indoor environment.

Nice To Haves

Associate or Bachelor's degree.
Membership sales experience.

Responsibilities

Oversee daily park operations under the direction of the District Manager.
Act as a hands-on leader and role model, supporting the team by performing any park position as needed.
Develop Assistant General Managers and Team Leads as people leaders, operations experts, and business leaders, and oversee the training they provide to park team members.
Build a positive park culture by recognizing accomplishments and learning what motivates team members.
Manage all phases of employment, including hiring, training, monitoring employee growth and progress, discipline, and termination as necessary.
Communicate consistently across departments and with the corporate team.
Deliver a memorable customer experience by being proactive, responsive, and engaged with guests.
Resolve customer service issues through listening, discussion, resolution, follow-up, and documentation.
Manage park operations and expenses using Profit & Loss statements; oversee purchases, inventory, and other costs, and renegotiate terms when appropriate.
Drive park revenue goals for membership sales, birthday parties, and special events.
Collaborate with the marketing team on park promotions and marketing strategies.
Train employees on how their roles contribute to park revenue goals.
Develop Front Desk Agents' sales processes and strategies.
Ensure Front Desk staff, Party Hosts, and managers understand their key performance metrics.
Develop and cultivate positive relationships within the local community.
Evaluate the efficiency and effectiveness of each department and implement processes as needed.
Ensure team members are trained in safety precautions, responses, and reporting, and comply with company and OSHA safety requirements.
Inspect and monitor park attractions and equipment daily, complete related work orders and maintenance reports, and close attractions when necessary.
Adjust staffing levels to meet safety demands.
Complete inventory reports for facilities, parties, food and beverage, and vending.
Drive overall park business goals, including membership sales, birthdays and events, labor/payroll percentage, NPS, safety, compliance, and staffing.