General Manager

PCRK Group•Phoenix, AZ

8d•Onsite

About The Position

Massage Envy is looking for a driven, people-focused General Manager to lead their largest clinic in Phoenix, AZ. This role is for someone passionate about wellness, who loves developing high-performing teams and thrives in a results-driven environment. At PCRK Group-Massage Envy, the belief is that wellness isn't just for clients, but for the teams too. As General Manager, you will have the chance to create a supportive, empowered workplace where people love to work and clients love to visit. This is a rare opportunity to lead one of the largest locations in the Massage Envy network and make your mark on a high-volume, high-impact location.

Requirements

Proven leader with 3+ years of management experience (spa, fitness, retail, or hospitality experience a plus).
Passionate about wellness and committed to creating a positive environment for both clients and staff.
Strong communicator and motivator with a knack for building cohesive, productive teams.
Skilled at interpreting business metrics and using them to drive smart decisions.
Organized, proactive, and able to thrive in a fast-paced setting.

Responsibilities

Lead by example, championing Massage Envy’s core values in every interaction.
Coach and mentor your team, setting them up for success and encouraging continuous growth.
Drive performance metrics (sales, member growth, service excellence) to exceed business goals.
Create an exceptional client experience by ensuring every guest feels seen, heard, and cared for.
Oversee daily operations including scheduling, staffing, inventory, payroll, and compliance.
Foster a supportive, high-energy culture where team members feel valued and empowered.