General Manager

SavATree•Shelby Township, MI

2d•Hybrid

About The Position

The Market Leader is responsible for the overall productivity and profitability of the market they service. This position will balance Safety, Quality, Productivity, Employee Engagement and Market Growth to achieve business goals in the area of Sales, Customer Net Promoter Score, Employee Engagement, Profitability and Growth, including retention of current customers, addition of new customers and the expansion of Service Lines. Responsibilities include leading, coaching, developing and engaging the Sales team and support staff, to achieve profitable, sustainable growth for the market. In this role, you will have the opportunity to work outside and visit beautiful properties. You’ll apply your expertise to ensure the health and well-being of each client’s landscape, as well as manage and mentor your team. Your management focus will be threefold, Sales, Operations, and Administration. You will develop sales targets, monitor performance, and carry out program guidelines to achieve customer satisfaction while ultimately achieving or exceeding budgets. Your oversight of operations will ensure maximum productivity and safety. You will manage the fleet and branch resources to perform all services on time, while meeting our high standards and regulatory compliance. Finally, you will oversee the proper administration of all paperwork and data entry, implement guidelines, and initiate process improvement sessions to continually improve processes and procedures.

Requirements

Degree in Business Management, Operations, Horticulture, Turf Management, Environmental Sciences, or equivalent experience
Successful track record of selling residential and/or commercial services through a branch-based business
Demonstrated people leadership skills, including coaching, developing, and retaining sales, office, and hourly field production team members while building a highly engaged branch culture
Previous P&L responsibility and operations management experience, with accountability for revenue growth, profitability, and operational performance
High degree of proficiency analyzing data and drawing insights to inform business decisions
Current state-required pesticide/applicator license(s), or willingness and ability to obtain required licensing
Management experience within the lawn care, pest control, or landscaping industries
Strong operational and logistics capabilities, with experience managing day-to-day field operations, scheduling, routing, capacity, and service delivery
Knowledge of lawn care, turf management, pest control, or plant health care
A Valid U.S. Driver’s license
Must be authorized to lawfully work in the U.S.